Sales Associate Manager Retail

Johanna Levi

************@*****.*** • 818-***-****

linkedin.com/in/johannalevi/ • Remote

Career Coaching & Talent Acquisition Management

Proven track record of success in Talent Acquisition, Program Management, and Research & Analysis, while developing specialized training and mentorship programs.

Recognized for spearheading full-cycle recruiting processes, managing large teams, and driving strategic initiatives. Experienced in collaborating with internal stakeholders, resolving conflicts, and developing personnel policies. Proficient in employee hiring, onboarding, and maintaining meticulous documentation. Skilled in utilizing social media platforms for effective candidate engagement. Adept at coordinating internal employee placements and analyzing labor budgets. Demonstrates exceptional leadership, multitasking, and training abilities. Excels in providing career advisement consultations and supporting teams during organizational changes. Consistently delivers outstanding results, achieving record-breaking performance metrics.

Areas of Expertise

•Hiring & Recruitment

•Employee Relations

•Team Onboarding Processes

•Sourcing Solutions

•Process Improvement

•Resource Allocation

•Program Management

•Employee Placements

•Strategic Initiatives

•Team Leadership & Training

•Recruitment Needs Assessment

•Revenue Generation

Career Experience

99 Cent Only Store, Los Angeles, CA 2020 – Present

Senior Manager, Talent Acquisition Business Partner/Human Resources

Lead end-to-end recruitment processes encompassing sourcing, screening, hiring, coaching, and nurturing candidates for leadership positions within the retail sector, utilizing exceptional interpersonal, organizational, and communication skills. Oversee and manage a team of three direct reports and provided guidance to 378 indirect reports, fostering a culture of motivation, productivity, and high morale, resulting in an exceptional customer experience. Collaborate bi-weekly with the Regional Vice President to address regional recruitment needs, brainstorm innovative talent attraction methods, and enhance employee retention. Engage in cross-functional collaboration with Human Resource business partners and the Finance team to generate and present weekly progress reports/updates to the Chief Human Resources Officer (CHRO).

●Assumed the role of Project Management Officer (PMO), driving strategic initiatives such as new store openings, store remodels, and employee onboarding.

●Devised and implemented customized weekly sourcing strategies in collaboration with clients in the greater Los Angeles & San Fernando Valley, tailored to meet market and district requirements.

●Mentored, developed, and motivated coordinators, establishing clear goals and objectives to ensure flawless execution of recruitment strategies.

●Orchestrated and facilitated successful Career Fairs and Interview Days to fulfill critical staffing needs.

●Coordinated regularly with the Talent Acquisition team to devise effective sourcing solutions, enhance productivity, and implement comprehensive recruitment and training programs across the organization.

●Improved attrition by 37% within 90 days through deployment of employee-centric strategies.

●Increased New Store openings by 22% compared to the year before by developing a living power point document for the CEO and CHRO to continuously review the metrics.

T-Mobile, Los Angeles, CA 2006 – 2020

Talent Scout, Human Resources (2019 – 2020)

Collaborated extensively with internal teams, including the Compensation Team, Human Resource Business Partners, Accommodations Manager, Leave of Absence team, Senior Trainers, and Program Managers, to effectively address personnel conflicts, develop personnel policies and procedures, and ensure their successful implementation. Leveraged social media platforms such as LinkedIn and Indeed to actively engage and recruit candidates in rural and remote areas, employing effective strategies to attract top talent. Conducted thorough analysis and review of labor budgets to ensure optimal staffing levels across locations, based on quadra and assigned headcount.

●Orchestrated the entire employee hiring process, encompassing candidate screening, interviewing, new employee orientation, and meticulous maintenance of applicant documentation.

●Coordinated with Directors, District Managers, Senior Managers, and the Human Resource team to facilitate internal employee placements, including transfers, headcount realignment, and managing return from leaves of absence.

●Provided valuable career advisement consultations to employees impacted by the T-Mobile integration, supporting their professional growth and transition during organizational changes.

●Delivered support to 20 employees during career progression.

Retail Store Training Manager 2009 – 2019

Provided oversight and support to high-performing frontline teams, including LOA Compensation and Performance Improvement Plans, overseeing key aspects such as hiring, promotions, and terminations. Managed onboarding processes by effectively coaching, mentoring, and training new hires throughout each phase, including evaluations and Mobile Experts certification. Conducted comprehensive training for new managers on retail procedures, policies, selling performance, cost control, revenue generation, and profit enhancement. Organized and delivered multiple development sessions to the Sales team across the largest regions in the nation.

●Led and managed a high-impact team of 17 direct and 165 indirect reports, delivering outstanding results with $14M in annual sales profits, the highest revenue generated within a single year.

●Orchestrated training initiatives to support the West Region, utilizing a combination of hands-on activities, simulators, and technology-based methods in both classroom and virtual settings.

Career Note

Retail Associate Manager Retail Sales Associate; T-Mobile, Los Angeles, CA

Assistant Designer; Fredricks of Hollywood, Location

Sales Associate; Nordstrom, Location

Education

Bachelor of Arts Otis College, Los Angeles, CA

Research Projects

99 Cent Only Store - Revamped the field training onboarding process

99 Cent Store – Served as Project Manager on an initiative to realign store opening processes in 2021 and 2022

T-Mobile – Team training & mentorship content creation

Licenses & Certifications

Certified Diversity Recruiter AIRS powered by ADP

Professional Recruiter Certified I AIRS powered by ADP

Technical Skills

Certified Diversity Recruiter AIRS powered by ADP

Professional Recruiter Certified I AIRS powered by ADP

Languages

English, Farsi, French, Hebrew

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