Customer Service Quality Assurance

Jumere Campbell

Brandon, FL ***** • 813-***-**** • *****************@*****.***

Professional Summary

Thorough Quality Assurance Specialist with 10-year background in healthcare. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.

Skills

Materials Analyses

Quality Issue Identification

Consistent Procedure and Protocol Use

Correction Action Planning

Adaptability and Flexibility

Team Collaboration

Conduct Monitoring

Work History

Quality Assurance Specialist, 04/2021 to Current

Benefytt Technologies – Tampa, FL

Educated employees on specific QA standards and confirmed maintenance of standards. Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Monitored product standards and quality-control .

Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies. Quality Assurance Manager, 02/2014 to 01/2021

Health Plan Services – Tampa, United States

Implemented new quality assurance and customer service standards. Recorded, analyzed and distributed statistical information. Assured consistent quality of production by implementing and enforcing automated practice systems.

Monitored staff organization and suggested improvements to daily functionality. Counselor, 07/2003 to 06/2013

State Of Florida/ State Of Arizona – Tampa, FL

Offered guidance and advice to help cultivate self-esteem and community involvement. Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.

Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits. Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.

Education

High School Diploma: 03/1999

Chamberlain Sr. High School - Tampa, FL

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