Registered nurse

Professional Summary

Clinical Nurse Educator with more than 20 years of experience in clinical education, medical equipment training, and patient care. Dedicated leader with a proven record of training healthcare personnel to ensure compliance with hospital regulations and maintain patient safety. Compassionate, relational nursing professional with a career history in clinical operations, managing high-volume departments to provide exceptional service for patients in diverse settings. Innovative director leveraging interpersonal skills and extensive knowledge of medical equipment to improve patient care and experience.

Areas of Expertise

Clinical Education

Training & Development

Medical Devices

Healthcare Management

Hiring & Onboarding

Quality Control

Cross-Functional Teams

Patient Care & Safety

Process Improvement

Executive Experience & Accomplishments

Beaumont Hospital – Troy, MI 2011 – Present

Registered Nurse (RN)

Trained more than 50 nurses, technicians, assistants, and physicians utilizing hands-on experience and traditional classroom methods.

oEducated staff on topics covering hospital protocol and medical equipment safety.

oServed as a subject matter expert (SME)/superuser for medical equipment and specialty pulmonary procedures, including endoscopy scopes and superdimensional equipment.

oMaintained communication of critical updates to equipment, policies, and procedures for both the hospital and the department, charged with relaying information to the staff.

oFacilitated onboarding/orientation training programs for new hires, serving on the interview committee.

oCreated and implemented training materials, including presentations and handouts.

Functioned as the Charge Nurse in the pre-op area, PACU, and circulates in procedure rooms, supervising up to 12 nurses, assistants, and technicians and reporting directly to the Clinical Nurse Manager of Endoscopy.

Primary resource and assist for Physicians for specialty procedures such as bone marrows, urological procedures and other minor cases

Liaised between hospital, patients, and families, educating family members in patient care procedures.

Directed process improvements, including the revamping of transfer techniques and equipment usage for patients of size to improve safety and quality of care.

Developed a protocol to determine legal involvement with consent issues to increase patient satisfaction.

Managed a caseload of more than 75,000 patients in a high-volume unit during tenure, leveraging communication and patient care skills to provide care and safety for patients.

Bridges Personal Care Services – Madison Heights, MI 2010 – 2011

Director of Operations (RN)

Recruited to develop a start-up sister company to Residential Home Health, developing the business from ground-zero to a full-sized company with more than 100 nursing assistants, support staff, and other healthcare personnel.

Charged with hiring and training responsibilities for the entire staff, directing onboarding and continuing education in standard operating procedures (SOPs), taking vitals, transferring patients, customer service, emergency responses, and job duties.

Director of Operations Position Continued

Designed and implemented all clinical plans and policies, including the creation of a strict hiring protocol for nursing assistants to improve quality of patient care.

Conducted background checks, drug screenings, and credential verification for all personnel.

Created and executed marketing plan, leveraging business-to-business (B2B) relationship skills to deliver presentations and promotional events to generate new clientele.

Developed marketing strategies and long-term plan (LTP) for the entire company, including the company logo and promotional materials.

Partnered with the President of Residential Home Health and the Head of Sales to promote company.

Residential Home Health – Madison Heights, MI 2006 – 2012

Case Manager (RN)

Educated 100+ field staff nurses, nursing assistants, occupational therapists, and physical therapists in basic skills, including blood draws, transfer techniques, and proper use of equipment.

Served as primary Preceptor for new hires, directing onboarding process and training employees in company protocol and SOPs.

Liaised between physicians and patients/families, updating doctors on patient progress, soliciting authorization for quick interventions if needed, as well as reminding patients of appointments, communicating changes in care plan, and educating patients in self-care procedures.

Worked with up to 10 patients daily, serving more than 7,000 patients during tenure.

Maintained documentation of patient care, adhering to Medicare guidelines and ensuring compliance.

Functioned as a subject matter expert (SME) in clinical skills, charged with high-priority case responsibilities and serving as a resource for field staff in patient care procedures.

Received Customer Service Recognition 20 times as a result of patient feedback surveys.

Rochester Endoscopy – Rochester Hills, MI 2003 – 2006

Registered Nurse (ENDO)

Operated in a fast-paced outpatient facility, orchestrating pre-op and post-op care for patients.

Trained nurses and new hires in company protocol, equipment safety, and onboarding procedures.

Served as a Charge Nurse, supervising up to 20 nurses, aides, and technicians.

William Beaumont Hospital – Royal Oak & Troy, MI 1996 – 2003

Registered Nurse (Medical-Surgical)/IVF: Women’s Health

Oversaw complete care for up to 12 patients at a time, serving as Nurse Preceptor and Charge Nurse.

Educated patients in procedures necessary for care, including self-injection methods and cycle timing.

Operated as a patient advocate, medication passer, and a member of the IV team.

Education

Bachelor of Science (BSN), Nursing: Madonna University – Livonia, MI

Certifications

Advanced Cardiovascular Life Support (ACLS) Certified – American Red Cross/Beaumont Hospital

Cardiopulmonary Resuscitation (CPR) Certified – Beaumont Hospital

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