Customer Service Retail Sales

Jennise Reyes-Gnakadja

**** *** ***** **, *******, GA 30344 *******.*****@*****.*** 917-***-**** Education:

Syracuse University Master of Business Administration Syracuse, NY Fall 2017 – Spring 2019 Lehman College Bachelor of Social Work Bronx, NY Fall 2005 – Spring 2010 Related Experience:

Convoy Atlanta, GA Operations Manager November 2021 – Present

• Successfully manage and mentor a sizeable team in a fast-paced and challenging setting

• Collaborate across departments to promote, identify, cultivate, and deploy resources for enhanced productivity and superior customer service

• Coordinate with headquarters to execute vital strategic initiatives, addressing pressing business challenges and prospects

• Oversee forecasting and workflow to ensure smooth, efficient, and seamless operations across functional areas

• Develop individual career growth plans for team members, conducting regular performance evaluations and providing developmental opportunities

• Work in close partnership with top executives to optimize operational costs and align with annual budgetary objectives. Amazon Jefferson, GA Operations Manager August 2021 – November 2021

• Spearheaded a high-performing team in a dynamic and fast-paced work environment, providing effective leadership, coaching, motivation, and support

• Implemented comprehensive career development plans for direct reports, utilizing performance reviews and development activities to foster individual growth

• Exceeded productivity targets, reduced cost per unit, and eliminated errors by closely managing and analyzing critical data and metrics

• Managed forecasting and workflow to ensure seamless daily operations, including planning, SLAs, and production KPIs

• Orchestrated optimized day-to-day operations, consistently surpassing customer expectations through meticulous planning, organization, and direction

• Established clear priorities and allocated resources to deliver quality and financial control, effectively aligning with business requirements.

Amazon Jefferson, GA Area Manager November 2019 – August 2021

• Oversaw the daily management of 100 to 250 associates, achieving optimal operational metrics within areas of responsibility

• Demonstrated accountability for hiring, firing, promoting, disciplining, and evaluating employees

• Evaluated, devised, and implemented effective production and labor strategies, aligning with both present and future needs

• Collaborated extensively with key support teams such as HR, Quality, Safety, and Loss Prevention, proactively developing comprehensive plans to meet critical business objectives

• Developed and implemented volume and contingency planning, and provided crucial support for cross-functional projects across multiple departments.

Reynolds American, Inc. Henderson, NV Project Manager January 2017 – November 2019

• Proficient in project planning, scheduling, and risk management methodologies

• Strong communication and interpersonal skills to effectively communicate project details and build relationships with stakeholders, team members, and external vendors

• Successfully managed project scope, schedule, budget, risk, and quality standards while maintaining comprehensive documentation throughout the project lifecycle

• Collaborated closely with cross-functional teams including engineering, design, product, and operations to ensure project success and deliver quality products and services

• Results-driven, highly organized, adaptable, and possess a proven ability to lead and motivate teams towards successful project Jennise Reyes-Gnakadja

3343 Sir Henry St, Atlanta, GA 30344 *******.*****@*****.*** 917-***-**** outcomes

• Experience serving as the primary point of contact for stakeholders, ensuring project objectives are clearly defined, communicated, and met

• Proficient in using project management tools such as JIRA to track progress, identify issues, and communicate project status updates to stakeholders.

Reynolds American, Inc. Henderson, NV Territory Sales Manager July 2015 – January 2017

• Managed a $7.2M geographic territory encompassing 127 retail outlets, both traditional and non-traditional

•Utilized CRM tools including SalesForce, Falcon, MicroStrategy, and Atlas to conduct data analysis, identify opportunities, and increase market share

•Developed and implemented effective strategies to improve market share in underperforming areas

•Successfully executed national and local strategic marketing programs and initiatives for key accounts

•Provided valuable business consulting services and analysis, utilizing sound judgment, industry trends, and consumer insights to drive business growth.

Verizon Wireless Bronx, NY Business and Retail Sales Manager February 2008 – September 2014

• Developed and executed national and local strategic marketing programs, initiatives, and promotions for key accounts, resulting in increased revenue and customer satisfaction.

•Collaborated with business partners and internal teams to identify growth opportunities and recommend strategies to improve market share in non-performing areas, leveraging customer insights and industry trends to inform decision-making.

•Led the development and management of a comprehensive sales training program for a team of 40+ retail sales employees, ensuring that they have the skills and knowledge necessary to meet sales targets and provide exceptional customer service.

•Oversaw inventory management, utilizing data analysis and industry trends to adjust stock levels based on orders, sales, and seasonal demand across multiple retail locations.

•Utilized historical sales data, minimum order quantities, price tiers, and standard lead times to develop accurate sales forecasts and make data-driven decisions that optimized inventory levels and maximized profitability.

•Provided business consulting services and analysis through sound judgment, industry trends, and consumer insights, contributing to overall business growth and success.

Leadership Experience:

Executive of Black @ Convoy committee

President of Amazon Black Employee Network @ MG3

President of Diversity, Inclusion, and Quality at Amazon @ MG3 Proficient Languages:

English and Spanish

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