Cleaning Jobs Customer Support
Resume:
Expected in ****
Entrepreneur Studies
Stark State College
Canton, OH
*************@*****.***
Canton, OH 44708
Skills
• B2B and B2C sales
• Inside and outside sales
• Territory sales
• Post-sales support
• On-site product demonstrations
• Sales closing
• Relationship selling
Product merchandising and
distribution
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• Client account management
• PPE use
• Multitasking
• Decision-making
• People skills
• Customer Support
• Inbound and Outbound Calling
• Verbal Communication
• Problem Resolution
• Employee management
Shipping and receiving
understanding
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• Project management abilities
• Store maintenance
• Route management
• Credit card payment processing
• Materials transport
Business development
understanding
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• Conflict mediation
• In-store support
• Customer relations
• Direct sales
Education And Training
I'm outgoing, respectful, honest and kind. I love to learn as well as take the lead and teach what I've learned. Structure is very important in my home life so I understand order and togetherness. Working independently with prior instruction or as a team is no problem.
Clean Harbors (HPC) - Industrial Cleaner
Canton, OH
09/2022 - Current
Boost Moblie Allied Communications - Sales Representative Canton, OH
05/2021 - 01/2022
Mrs.Ashley Cobbs
Summary
Experience
Worked around in-operation machinery and with disassembled machinery to remove build-up and restore surfaces to desired cleanliness.
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Operated equipment safely to protect people and property from injury or damage.
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• Disassembled and cleaned equipment and individual components between jobs. Set up high-pressure pumps, vacuums and water-based systems to complete cleaning jobs.
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Inspected work sites and equipment to identify hazards or immediate work required to complete assignments.
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• Followed company uniform, performance and security policies with every job. Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
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• Cleaned building floors by sweeping, mopping or vacuuming.
• Notified managers of repair needs or additions to building operating systems.
• Followed safety processes for all manual and electric cleaning equipment.
• Created and implemented store displays, promoting sales and growth. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
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Drove substantial sales through suggestive selling and by promoting add-on purchases.
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• Operated cash register, collected payments and provided accurate change. Engaged positively with each customer, providing professional and polite support for sales and service needs.
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Answered customer questions, shared product knowledge and researched pricing and availability.
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Helped customers find specific products, answered questions and offered product advice.
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• Listened to customers to understand needs and refer to optimal services. Companionate Innovations - Home & Personal Care
Massillon, OH
05/2020 - 03/2021
Inceptcorp - Telemarketer
OH
03/2019 - 05/2020
• Home and personal care
• Worked with elderly and disabled adults and children
• Attended to my client(s) for 8 hours until relief
• Cooking
• Light Cleaning
• Some bathing
• Ran errand's
Helped clients stay happy and healthy by providing mental and emotional support.
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• Assisted with client personal care needs to foster independence and well-being.
• Built strong and trusting rapport with clients and loved ones.
• Recorded client status progress and challenges in logbooks and reports.
• Contributed to case reviews of client status and progress.
• Consulted with client care team to continually update care plans.
• Outbound calls
• Renew subscriptions
• Set up subscriptions
• Please the customer
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
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• Maintained and recorded customer information in database.
• Presented information about membership details and purchase advantages. Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
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• Broke down objections using friendly, persuasive strategies. Worked well with automatic computer dialing and proprietary software to manage daily call loads.
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• Resolved customer complaints by escalating calls to proper department.
• Contacted private individuals or businesses by telephone to solicit sales.
• Collaborated with management to resolve concerns and problem calls. Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
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Set up new accounts and listed personal, demographic and payment information in system.
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• Educated customers about product or service offerings meeting individual needs. Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
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• Received and processed customer payments.
• Followed script to share product features, pricing and benefits. Persuaded customers by explaining how products and services meet needs and desires.
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Dialed past and prospective client phone calls to update on newest products and services.
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Contact this candidate