Customer Service Assistance

ROSSY SANCHEZ

Fort Lauderdale, ***** 929-***-**** *****.*************@*****.***

P r o f e s s i o n a l

S u m m a r y

Industrial Engineering with an associate degree in business management, bilingual (English, Spanish), with expert knowledge in customer service, databases, and profitability of organizations through the development and execution of innovative. Creative problem solver versed in customer service, understanding, and fast learner. Exceptional ability to develop relationships with customers and build trust.

S k i l l s

-Customer assistance

-Teamwork

-Basic QuickBooks

-Language: Spanish active, English experienced

-Microsoft office suite (word, power point, excel)

-Highly organized and detail-oriented

-Inventory management

-Develop and maintain relationships with customers. EDUCATION —

07/2021

Long Island Business Institute

Flushing, NY

Associate of Science: Business

Management

03/2018

University of Cundinamarca

Colombia

Bachelor of Science: Industrial

Engineering

EXPERIENCE

AVEVA DRUG DELIVERY SYSTEMS- COORDINATOR OF CONTROLLED SUBSTANCES

Miramar, Florida

04/2022 – 04/2023

• Coordinate all movement of control substances and listed chemicals for the Quality Control Department.

• Provides support with internal and external DEA audits to ensure that established procedures are being followed and required documentation to be filed with state and federal regulatory authorities.

• Perform inventory and prepare samples for destruction in accordance with DEA regulations.

. Maintains files to assure complete and accurate accountability for receipt and distribution of controlled substances.

DELI AND GROCERY 82ND ST – SALES ASSISTANT

New York, NY

06/2019 – 03/2022

• Resolve customer complaints and maintained clean and tidy checkout area

• Handle approximately daily credit and cash transactions for customers with accuracy and speed.

• Meet and exceed sales goals

• Provide excellent customer service

•Promote new products.

• Enable customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Maintain store cleanliness and organization

• Created and maintained inventory tracking system COORDINADORA MERCANTIL TRUCKING INDUSTRY - AUXILIARY HUMAN RESOURCES & PAYROLL

Bogota, Colombia

12/2016 - 06/2017

•Coordinated hours worked for all employees, scheduling staff, and dispensing payroll to employees.

•Verified attendance, hours worked, and pay adjustments, and post information onto designated records.

•Completed time sheets showing employees' arrival and departure times.

•Developed internal customer service •Created reports, mailing, lists, etc. AV VILLAS BANK – SALES REPRESENTATIVE

Bogota, Colombia

06/2015 - 12/2016

•Developed and maintained relationships with customers

•Resolved Issue receipts, refunds, credits, or change due to customers.

•Managed customer service orientation and experience

•Contacting and promoted existing and new customers to explain the advantages of buying their company’s products or services.

•Resolving customer complaints and concerns

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