Customer Service Support
Resume:
TRINA BISHOP
************@*****.***
Oneida, Kentucky 40972
Amazon.com Services Seattle, WA
Customer Service Specialist
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Provided outstanding service to new and long-standing customers by attending closely to concerns and
developing solutions.
Documented customer correspondence in CRM to track requests, problems and solutions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Used proven techniques to de-escalate angry customers during telephone interactions.
Fashion Closet Manchester, KY
Manager
03/2005 - 05/2016
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Entered time and attendance logs in preparation for payroll.
Minimized staff turnover through appropriate selection, orientation and training.
Eastern Kentucky University
2006-2010
Bachelor's of Arts
General Studies in Arts & Sciences
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