Water Restoration Customer Service
Resume:
JENNIFER JENKINS
SALES & MARKETING EXECUTIVE
CONTACT
*********@*****.***
PROFILE
Executive business development manager with over 31 years of experience looking to join a small to mid-size business to grow existing and new business development. B2B background and pipeline management. Forward thinking executive looking to bring experience, education, and dedication to your organization. WHY HIRE ME?
Energetic, passionate about people, about helping others and I enjoy what I do. Let me bring a new spark to your organization with motivating, teaching, mentoring, resolving issues that need answers. I work well alone and on a team. Let me help with existing framework, create a new one or refresh processes to bring new life I will excite your customers with confidence and new ideas by representing your brand or product. Passion for success is in my soul.
SKILLS
PROBLEM SOLVING
ORGANIZATIONAL
TIME MANAGEMENT
CUSTOMER ORIENTED
ANALYTICAL
MANAGER/TEAM
LEADER
PROFESSIONAL EXPERIENCE
Roto-Rooter Plumbing and Restoration
Jan. 2021 —April 2023 – Livonia, MI – Commercial Sales Manager
Manage all commercial accounts by servicing, bid proposals, maintenance contracts, setting up service, appoints and follow up. Set up new billing accounts, monitor emails outgoing and incoming for each customer.
Fundamental understanding of Xactimate
Understanding of services products: cabling drains, hydro-jet, burst pipes, excavation, water restoration, enzyme treatments, pipe shield treatment.
Dispatch and customer service calls and texts.
Conflict resolution with clients and contractors
Create weekly sales reports for management.
Anita’s Mexican Foods Corp./LaReina, Inc.
2016—Jan. 2021 – Los Angeles, CA – Executive Business Enterprise Manager
Develop co-packing, private label snack food items for over 875 large grocery chains in the U.S, Canada, and Australia. Analysis new market segments and sales with objectives to grow new and existing accounts.
Successful sales growth of top 25 business chains starting 2016-2019, over 25% year over year growth of new and existing customers. EDUCATION
Eastern Michigan University.
/William Tyndale College
Bachelor of Arts (B.A.)
1988-1992
Software Knowledge
Microsoft Office
SAS
HTML/JavaScript.
Hobbies
GARDENING
VOLUNTEER WORK FOR
CAPUCHIN SOUP KITCHEN
QUARTERLY LAST 5 YEARS.
Visit trouble customer locations with onsite/hands on approach with meeting warehouse management on problem issues and offer resolution thru credits and returns.
Attend trade shows throughout the US and Canada, conferences, strategic planning meetings to understand and forward-thinking pulse of changes in the industry.
Identify and analyze client goals and develop new line extensions.
Advise sales team members – 10 in total with innovative sales approach for entrance into markets with few competitors: hardware retail, coffee chains, farm supply stores, rural wholesalers, and small C stores. Uncle Ray's Potato Chips & Snacks
1987-2016 – Detroit, MI – Inside sales – VP of sales in 2010.
Manage a staff of 8 internal and external sales team.
Plan, coordinate and direct the sales organization movement by customer, oversaw the distribution of the products from facility to customer location.
Create weekly, monthly, and quarterly sales goals for each staff, budget to performance and tied performance to budget for commission per sales manager.
Grew the Uncle Rays brand of snack foods from cradle to grave.
1996-2016 develop a startup line of business with Uncle Ray logo, creating a market campaign to introduce the new product line across the U.S.
2010 grew Uncle Rays brand 2000-2010 by 656% over 50% annually.
Manage 14 nationwide and Canadian brokers.
Grew a portfolio of business in the Midwest and grew seed business by 1112% over the life of the position.
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