Care Specialist Senior Customer

ELANA Belcher

623-***-**** **********@*****.***

Professional Summary

Dedicated customer service representative with a track record. Of success and transferable knowledge to perform complex tasks. And enhance customer satisfaction, sky rocketing company benefit from positive feedback.

Professional Experience

Sr. Customer Care Specialist

November 2018 - February 2023

Target.com (Contract) Tempe, Az

Keep detailed records covering important information such as customer requests and problems, implemented resolutions, and relevant feedback.

Actively seek out every opportunity to improve customer experiences, going beyond basics to delight customers and build trust.

Update records with all interactions and customers transactions. Return every call or email before end of each day, maintaining both speed and professionalism. Resolve customer grievances consistently, collaborating with team members to achieve creative solutions.

Resolve complex issues requiring extended investigations and support, diligently following up and coordinating solutions.

Direct Care Staff Member

April 2017 - October 2018

Optimized client care with interdisciplinary case reviews alongside qualified team. Kept clients mobile using training in safe mobility assistance. Provided clients with communication assistance, typing correspondence and obtaining information from outside sources.

Supported individuals' personal hygiene by helping with basic tasks. Conducted ISP (Individual Support Plan), and BTP (Behavioral Treatment Plan) exercises with individuals to improve behavior

Documented Individuals progress with ISP, and BTP plans to develop new plans adjusted to the individuals progress

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