Customer Service

JACQUELYN DALRYMPLE

Profile

Highly skilled and results-oriented training and quality professional with a proven ability to assess and manage obstacles; viewed as a strong troubleshooter. Successful in fast-paced and demanding environments. Strengths include Quality and Learning Management Systems, and partnering with individuals across multiple departments and sites to provide desired results. Experience

Training Manager

Recipharm Laboratories November 2021-April 2023

Responsible for the management of Learning and Development strategy contributing to the success of the RTP Site. Ensuring the workforce can adapt to the changing business needs and the development of employees.

• Developing and facilitating training programs.

• Revise and maintain curricula ensuring training assignments.

• Prepared training materials.

• Established a consistent New Hire Orientation Program.

• Implemented processes and procedures to monitor the paper based training system.

• Program Management of the partnership of the Customized Training Program.

• Management of the training budget.

• Chairperson for the cross-functional Training Committee.

• Member of the Corporate and Development Team for implementing the Learning Management System (Veeva Vault).

Re

Senior Quality Assurance Specialist

Medicago 2018-2021

• Collaborated cross functionally to develop and implement curricula.

• Conducted GDP/GMP training classes.

• Master Control Administrator.

• Provided training documentation support in Master Control.

• Curricula design, development and implementation.

• Audit Team Support.

• Support of Quality System activities Including but not limited to Issuing Batch Records, Log and Lab notebooks.

• Write and revised Standard Operation Procedures (SOPs).

• Supplying management with metrics for various Quality activities. 919-***-****

*********.*********@*****.***

105 Redwood Drive

Sanford, NC 27330

Senior Quality Training and Performance Development Specialist KBI Biopharma 2016-2018

• Development of training strategy of technical and task training.

• Program Management of the partnership of the Customized Training Program.

• Management of the New Hire Orientation Program.

• Design, development and delivery of training materials.

• Learning Management System (LMS) Administrator.

• Maintenance of employee training records.

Training Coordinator

• Review and approval of document revisions for Standard Operating Procedures.

• Review of MSR, BR, and technical documents.

• Document issuance for Batch Records, Logbooks, Laboratory Notebooks, and other Controlled Documents.

• Secondary support for Deviations, CAPAs, Change Controls and Complaints.

• Maintenance and reporting of metrics and KPIs for Quality Systems.

• Provide support during Agency inspections.

Quality Assurance Training Specialist

Biogen 2013-2015

• Learning Management System Administrator.

• Technical supporter for learners.

• Curriculum maintenance and development.

• Trainer for New Employee Orientation on GDP, GxP, and Data Integrity

• Published reports and created dashboards to monitor annual requirements.

• Metrics for LMS, and Quality Systems

Senior Training Specialist

Mallinckrodt 2011-2013

• Compliance Wire Administrator.

• Site wide coordinator for training classes.

• Managed training files.

• Generated monthly reports for training metrics.

• Tuition reimbursement administrator.

• Standard Operating Procedures reviewer and approver.

• Provided New Employee training.

• Provided GDP and GMP annual training requirements.

• Training coordination and communication across multiple sites. Education

Grand Canyon University, Bachelor of Science completed course work in Adult Education Skills

MasterControl SumTotal Sharepoint Photoshop

Compliance Wire Veeva Vault Pinnacle Studio Workday iSpring SAP Articulate EDMS

ISOtrain

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