Business Analyst
Resume:
MOYRA LANAR NGIRAZI
*****.******@*****.***
To Whom It May Concern
Cover Letter – Moyra Lanar Ngirazi
May this cover letter find you well and in good spirits.
Currently am working as a Business Analyst for one of the Top 5 Fintechs in Southern Africa. Most of my time is spent working on processes and flows for payment gateways and ensuring excellent customer experience for our clients in Africa and beyond. In this tenure, I have had the privilege of working with c-suite executives managing requirements and ensuring new software is rolled out iteratively in an agile environment. During the pandemic, I managed to work independently in a remote environment with minimal supervision.
I have continuously received outstanding reviews on my performance reviews, and always exceeded set KPI’s. I am a self-starter and have pioneered an interdepartmental training manual and training sessions, wherein all departments are trained and have knowledge about the importance of interdependent departments. My journey as an analyst has inspired a few individuals whom I have had the privilege to mentor and groom.
Being a self-starter, I am always keen for a new challenge and growing thus I have gathered experience is using SQL, postman, product design and taking on a few scrum master roles along the way.
I hope my application will be successful.
Kind Regards
Moyra Ngirazi
DESCRIPTION
An articulate, resourceful, and analytical dynamic Business Analyst, with solid expertise in supporting business solutions and analyzing business operations for the achievement of cost containment, and operational efficiency and, optimization.
I am an effective, team player with exceptional communication and interpersonal skills who is adept at managing multiple, diverse tasks simultaneously.
I have a proven track record of translating stakeholders’ requirements into tangible deliverables that exceed expectations in agile environments.
EXPERIENCE
JULY 2021, TO PRESENT
BUSINESS ANALYST
Mukuru, Cape town
Evaluation of business processes resulting in 30% increase in productivity for the team
Business root cause analysis, proposal of solutions that reduced revenue loss by 15% in the first year
Introduced a wallet service in Botswana that increased revenue by 35%
Analyzed a system defect that was causing a revenue loss of 2 million dollars, rectification of the error resulted in recouping the loss
Coached and trained aspiring business analysts
Built and maintained strong, long-lasting client relationships
• Designed business manuals and testing guides for new recruit
Backlog refinement and backlog management.
Requirements elicitation and management in an Agile environment (including creation of Product Backlogs, writing user stories, personas, story maps, etc).
Business process analysis and modelling.
UI / UX experience.
Data mapping & data analysis.
Workshop scheduling and facilitation (including virtual and hybrid).
Value stream mapping.
Producing detailed and accurate requirements specifications.
JULY 2015 – FEBRUARY 2017
JUNIOR BUSINESS ANALYST
CARSAFE, HARARE
Assist the business analyst in developing business models and solutions
Support business planning and analysis to ensure project deliverables meet customer requirements and deadlines
Administrative support to the business analyst
Prepare meeting agenda, schedule customer and team meetings, distribute meeting minutes
Develop business forecast tool from research and analysis of market intelligence, sales history, and business data
Generate business and forecast reports for management as needed
Maintain accurate and complete documentation of all business processes
Prepare corporate presentations for customers and management
Determine business projection on an annual basis
Assist cross-functional teams in project development and implementation activities
Assist in the development of reporting tools improvement for making effective business decisions
Assisting in the development of KPIS report production, automation, and validation
Assist with planning and executing business requirements elicitation sessions/workshops
Develop Business Requirement Specifications
Document test scenarios and review test cases
Executing testing to ensure that new system meet requirements
Coordinate User Acceptance Testing (UAT)
February 2013 – June 2015
MARKETING EXECUTIVE
Astro mobile
Marketing strategy formulation, implementation assistance
Overseeing and developing marketing campaigns (advertising, promotions etc.)
Procurement of branding material
Advertising and marketing Astro Mobile’s service offerings on various platforms
Design and crafting of marketing & e-marketing materials
Spearheaded marketing and promotion campaigns on various marketing platforms
Events organization and product exhibition management
Coordination of internal marketing
Marketing performance monitoring
Conducting market research and analysis to evaluate trends, brand awareness and competition ventures
Outdoor and social media analysis and scanning
PR efficacy management
Development of communication strategies to increase ROI through integrated marketing campaign management
Evaluation of effectiveness and efficiency of communication strategies and the correction thereof
Agency stakeholder engagement and management
Initiate and control surveys to assess customer requirements and dedication
Marketing communications team management
Market analysis and scanning to identify and define target audiences/customers
Compiling and distributing financial and statistical information
EDUCATION
NOVEMBER 2021
BUSINESS SYSTEMS ANALYSIS, university of cape town, SOUTH AFRICA
OCTOBER 2021
THE ULTIMATE MYSQL BOOTCAMP: GO FROM SQL BEGINNER TO EXPERT, UDEMY, SOUTH AFRICA
OCTOBER 2021
AGILE CRASH COURSE: AGILE PROJECT MANAGEMENT; AGILE DELIVERY, UDEMY, SOUTH AFRICA
MARCH 2021
CERTIFICATE PROGRAMME IN BUSINESS ANALYSIS, faculty training institute, SOUTH AFRICA
FEBRUARY 2013
BACHELOR OF ARTS – COMMUNICATIONS AND MEDIA STUDIES, MONASH UNIVERSITY, SOUTH AFRICA- australia
MEMBERSHIPS
TBA
SKILLS
Business Process Modelling
UML
Repository-based modelling tools - ARIS
Stakeholder Management
Corporate Governance
Business writing (reports, proposals & presentation)
Professional Communicator
Report Writing
Remote Work
Virtual Communication
COMPUTER LITERACY
CRM
SQL
SAAS
REFERENCES
Mrs. Nyamanjiwa
Carsafe
Managing Director
*****@*******.**.**
Postman
Advanced Excel
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