Food Service Customer

Frances Hollifield-McDowell

**** ******** ****** 504-***-****

New Orleans, La701-7email: **********@*****.***

Summary: A

Food service professional with 18 years in front of house and back of house operations. Demonstrated team leader with excellent staff management skills. Experienced in fine dining as well as hotel banquets. Highlights:

Dynamic, friendly hostess Supervisory Skills

Strong work ethic Food service background

Passion for customer satisfaction Inventory control and record keeping Conflict resolution techniques Full service background Stable work history Trained in performance and wage review BI trained

Accomplishments:

Employee of the month 4 years in a row

One of the first 15 employees back after Hurricane Katrina to assist in reopening the hotel Organized banquet for Lazuar House( a home for aids patient),cooked and server by the banquet team Experience:

W New Orleans Hotel

Start date: March 18, 1999 End date: July 22, 2010 Carefully interviewed, selected, trained and supervised staff Conducted daily pre-shift department meeting to ensure organizational efficiency Clearly and promptly communicated pertinent information to staff, such as last minute changes Scheduled and directed staff in daily work assignments to maximize productivity Efficiently resolved problems or concerns to the satisfaction of all parties Interact positively with customers while promoting hotel facilities and services Continually monitored functions and took appropriate action to ensure food quality and service standards were consistently meet

Minimized loss and misuse of equipment thru proper function supervision and staff training Correctly calculated inventory and ordered appropriate supplies Assign task and oversee the direction of employees to ensure compliance with food procedures and quality control standards

Maintained exceptional customer service standards

Ensure proper cleanliness was maintained in front and back of house Recognized and formally acknowledge outstanding staff performance to boost company morale Performed check outs of servers, bartenders, cashiers and houseman to ensure duties were completed to service standards

Oversaw front of house personnel to maintain adequate staffing and minimize over time Maintained a safe work environment to reduce the risk of injury and accidents Effectively managed payroll and time keeping, including completion of the proper paperwork of new hires and termination

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties

Meet, greeted and encouraged feedback from clients Maintained constant contact with kitchen staff to ensure effective communications between food production and food service

Responsible for proper settings of buffet tables and other food service tables used for catering functions Knowledge of BEO’s and food and beverage preparation, service standards and guest relations etiquette Present and get signed daily a copy of the checks to client Maintain regular attendance record for staff

References:

Upon request

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