Customer Service Medical Receptionist
Resume:
Sailyn Hernandez
Hudson, FL *****
*********@*****.***
Dedicated Associate & Sales Professional with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong bilingual communicator focused on delivering outstanding customer care. Work Experience
Residential Aide/Med tech
Best Care Senior Living - Port Richey, FL
November 2022 to Present
• Help residents with daily activities.
• Help with feedings.
• Help with changes.
• Help residents with daily medications.
• Cleaned facility & bedrooms.
Sales Representative ( At&t)
Noble Wireless Group - Spring Hill, FL
May 2022 to December 2022
• Worked closely with customers to help them solve any issue including questions about billing, how to use a phone, or questions about products.
• Assisted with selling products such a phones, tablets, head phone and accessories.
• Responsible for retail sales quotas.
• Cleaned the store daily
• Made quota and above every month.
Dispensary Associate
Curaleaf - Spring Hill, FL
November 2021 to March 2022
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
• Developed and maintained courteous and effective working relationships.
• Sold daily average of $1,000 in products.
Customer Experience Specialist
Anywhere Works - Orlando, FL
March 2021 to May 2021
• Resolved customers' issues related to online purchases, late product deliveries, and billing discrepancies to encourage good customer relationships.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Managed over 100-150 customer calls per day.
Patient Consultant
Trulieve - Saint Petersburg, FL
August 2020 to February 2021
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Weighed, prepared, and packaged different types of products.
• Established and maintained patient profiles, updating organizational database with current information.
• Checked in around 30 patients daily.
Parking Lot Attendant
Sunshine Valet - Saint Petersburg, FL
August 2019 to August 2020
• Issued ticket stubs and placed numbered tags on windshields, giving customers matching tags to locate parked vehicles.
• Answered general questions about parking fees, facilities and directions.
• Handled cash, made accurate change and maintained balanced cash drawer.
• Reviewed driver IDs before allowing entrance parking area or drive vehicles.
• Greeted and checked in close to 240 visitors everyday. Office Manager
All Star Pro Tax & Multi-Services - Hialeah, FL
August 2016 to April 2019
• Produced high-quality communications for internal and external use.
• Provided clerical support, addressing routine and special requirements.
• Interacted with customers by phone, email or in-person to provide information.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred. Medical Receptionist
Junes Medical Center - Doral, FL
January 2017 to March 2019
• Managed master calendar and scheduled
appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in,
check-out and payments for billing.
• Checked in around 10 patients per day.
Cashier
McDonald's - Miami, FL
May 2014 to August 2016
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Provided daily service to around 60 drive-thru and walk-in customers. Office Assistant
Community Coalition - Hialeah, FL
September 2015 to November 2015
• Provided clerical support, addressing routine and special requirements.
• Interacted with customers by phone, email or in-person to provide information.
• Streamlined document processing to improve traceability.
• Executed record filing system to improve document organization and management. Education
High School Diploma
Hialeah, FL - Hialeah, FL
May 2014
Skills
• English Native or Bilingual Spanish Native or Bilingual
• Cash Handling
• Sales expertise
• Stocking and replenishing
• Product and service sales
• Performance improvement
• Preparing reports
• Filing and data archiving
• Reliable and Responsible
• Cooperative Attitude
• Problem Solving
• Analytical Thinking
• Calm and Professional Under Pressure
• Efficient and Detail-Oriented
• Verbal and Written Communication
• Live Chat
• Calendar Management
• Clerical Experience
• Medical Receptionist
• Office Management
• Personal Assistant Experience
• Valet Parking
• Insurance Verification
• Medical Office Experience
• Medical terminology
• Documentation review
• AdvancedMD
• Merchandising
• Hospitality
• Forecasting
• Tutoring
• Windows
• 5G
• Animal care
• HIPAA
Certifications and Licenses
Driver's License
Certified Medication Technician
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