Billing Specialist Receivable
Resume:
FRANCISCO SANCHEZ
Commerce City, CO
***************@***.***
PROFESSIONAL SUMMARY
Detailed -oriented and analytical accounts receivable (AR) professional with 10+ years of experience in preparing itemized statements, bills, and invoices. Proficient at resolving discrepancies in billing, interacting with clients to address issues, and operating various billing software. Eager to use these skills as a Senior Accounts Receivable Specialist.
PROFESSIONAL SKILLS
Accounts Payable Processes & Management
Accounting software
Billing & Collections
Complaint Resolution
Customer Satisfaction
Cost-Reduction Strategies
Conflict resolution / Negotiation
Active Listening
Service Orientation
EXPERIENCE
Senior Account Manager
Uynte Health US Inc.; Littleton, CO 2016-2022
Managed company’s full customer portfolio of 3,000 accounts.
Managed automated recurring billing subscriptions of 2500 monthly with a 2% delinquent status.
Processed over 1000 invoices per calendar quarter to prevent 30+ day delinquent accounts.
Work proactively with other departments in identifying and resolving account receivable related issues.
Resolved approximately 98% of stale receivables over 91+ days past due.
Senior Billing Specialist
Century Link; Denver, CO 2012-2016
Received company award for resolving $2M settlement that involved 100 sub account billing issues.
Saved $700K by justifiably denying 58% of billing issues researched.
Generated 100% management approval of credit/denial recommendation with business cases.
Achieved monthly goals.
Account Representative
Verizon Business Telecom Corp.; Highlands Ranch, CO 2001-2012
Resolved $10M of old billing disputes from high level corporate customers by revising issues.
Reduced average billing dispute issues from $400K to 100K per month.
Decreased average dollars of new disputes from $32K to $18K.
Maintain monthly target goals on new and old dispute issues.
CERTIFICATES / EDUCATION
Masters of Business Administration with emphasis in Finance
Bachelors of Business Administration
University of Phoenix, Lone Tree, CO
TECHNOLOGY
Proficient in QuickBooks, MS Excel, PowerPoint, and a wide range of custom software packages utilized to serve customer accounts
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