Customer Service Admissions Assistant

RESUME OF

CARMEN KENNEDY

702-***-**** (**********@***.***)

PROFESSIONAL SKILLS:

•Admissions/Registration & Insurance Verification/Eligibility

•Home Health Caregiver

•Customer Service & Account Management

•Dispute Resolution & Quality Assurance Officer

•Sales & Marketing

•Timeshare Sales (State of NV Real Estate Division)

•MS Office (Word, Power Point, Excel, Access, Outlook), Point Click Care, proficient with all major insurance portals

•Typing 100 wpm; Shorthand 100 wpm

•Excellent communication and organizational skills

PROFESSIONAL EXPERIENCE:

Life Care Center of South Las Vegas

E Harmon Ave

Las Vegas, NV

October 2022 to April, 2023

Admissions Assistant

Assist director with daily admissions operations, access PCC, Careport, Allscripts, Availity, UHC insurance portals for registering patients and insurance authorization/eligibility/verification, medical terminology. Completes admission packet signage with new patients, room changes, daily reports. Provided facility tours. Weekend Manager on duty.

Home Healthcare (part time)

May 2007 – Present

Patient Caregiver

Assist with daily home care needs, medication management and distribution, meal preparation.

Eldorado Resorts

Las Vegas, NV

Oct 2021 - Aug 2022

Timeshare Sales Rep

Timeshare Sales Representative - Exit Sales Department, present and close exit sales.

Westgate Resorts

Las Vegas, NV

February 2019 – March 2020

IH Concierge Sales

Inhouse sales, concierge services.

Ritz Carlton Lake Tahoe

Truckee, CA

February 2017 – February 2018

Member Experience Concierge

Guest registration Check-in/Checkout. Concierge services, pre-arrival itinerary planning, reservations, database management.

Uber, San Francisco, CA

April 2016 – February 2017

Position: Driver (Reno)

Responsible for client transportation, website management.

Marketing Decisions, Inc.

Incline Village, NV

November 2006 - September 2015

Reservations Manager

Responsible for managing the company website involving reservations, results, tour disputes, data analysis. Coordinate weekly invoicing for the Accounting Dept., research/approve invoicing changes. Manage vendor and client accounts, provide customer service and solutions to maximize company profits. Demonstrate independent judgment in preparing manifests, reports, correspondence, disputes, customer contacts, quality assurance calls, problem resolution, and prioritizing daily work flow. Provide extensive customer service and problem resolution demanding critical thinking, professionalism, and tact. Develop and manage Access database. Perform software training to all company accounts.

California A-Z Transmissions

Reno, NV

April 2002 - October 2006

Administrative Services Manager

Responsible for managing the daily administration of an automobile repair shop. Responsibilities included: fiscal management: (A/P, A/R, Banking, Line of Credit) utilizing QuickBooks; Federal & State reporting (taxes, sales, and payroll); Risk Management: worker’s compensation, employee benefits; and development of safety program.

Truckee Meadows Regional Planning Agency,

Reno, NV

October 1989 - April 2002

Administrative Services Manager

Prepared and distributed monthly Board/Commission Agenda Materials; attended monthly meetings and prepared meeting minutes.

Assisted in the preparation and monitoring of the annual fiscal budget. Responsible for capital purchases, A/P, A/R, G/L, and payroll. Responsible for Human Resources (new hires, terminations, salary/benefit administration). Responsible for records’ retention (hard & electronic file-imaging) in accordance with Nevada’s Retention Regulations. Developed and maintained company’s contact database (MS Access) for meeting agendas/notices in accordance with the Nevada Open Meeting Law. Provided administrative support to Governing Board members (elected officials), and Regional Planning Commissioners for special assignments as needed.

Served as Network Administrator, implementing procedures for internet use and retention of electronic files. Provided

hardware/software support to staff, performed back-up of network files, maintained communications system & software programming

Executive Secretary to Executive Director (1989-1998), elected Governing Board members and Planning Commissioners. Assisted in the preparation and monitoring of the Agency’s annual Budget. Prepared monthly meeting agendas and minutes for Governing Board meetings, planning commission meetings, and ad-hoc committees. Provided fiscal management of annual budget and expenditures (including capital equipment); managed contact database in conformance with NV Open Meeting Law and Public Noticing Guidelines. Responsible for A/P, A/R, budget preparation & review of annual expenditures, and annual audit performed by outside accounting firm.

Healthsouth Acute Rehab Hospital

Reno, Nv

1997 to 1999

Admission Assistant

Patient registration, insurance authorization, insurance verification.

References:

Furnished upon request.

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