Customer Service Shift Supervisor

Rebeca Chandler

SAE USF/BOH Starbucks

Objective

To obtain a career based position with a company that offers upward mobility in a diverse environment where my strong work ethic, education, and expertise can be used to help promote the companies missions and exceed team goals in customer service.

Experience

Team Lead/SAE ARM

Universal Studios Florida - Orlando, FL

November 2014 to Present

Shift supervisors at Starbucks stores assist the store manager during their scheduled shifts. This includes running the store during those shifts, helping baristas during busy times, training new employees and delegating tasks. According to the company, supervisors are responsible for "modeling and acting in accordance with Starbucks guiding principles. “The shift supervisor is considered an "expert barista," so providing customer service is an essential part of the job. Supervisors are expected to provide beverages and food to customers, but are also there to address customers' issues when they arise. During times of high volume or unusual events, shift supervisors are expected to be calm and in charge.

SAE ARM Responsibilities Shift supervisors at Starbucks run store operations during their scheduled shifts. This includes opening and closing the store, supervising employees, delegating responsibilities, training baristas as needed

and developing positive relationships with the staff. The shift supervisor also should recognize the accomplishments of staff members with positive reinforcement. Ensuring proper cash management and cash register policies is another important part of the shift supervisor's job.

Cashier/CSS

Wal-Mart Supercenter - Orlando, FL

September 2010 to December 2014

This position requires fast cash handling transactions, auditing inventory, stocking inventory, merchandising, and delegating tasks at hand, high volume productivity results and experienced fast paced friendly customer service skills.

Cashier

Starbucks - Orlando, FL

February 2009 to February 2012

This position requires fast cash handling transactions, legendary customer service to all customers, maintain a solid knowledge of products and services available in unit, maintain a clean and comfortable store environment, organized workspace so that partners can locate resources and product as needed.

Education

Edgewater High School

June 2008, High School Certificate

Professional Academy of Health

April 2012 - June 2012, Certified Nursing Assistant

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