Customer Service Assistant Director

SUSAN RENEE THONEN

**** *** *** *. **. K, Fl · 727-***-****

***********@******.*** · linkedin.com/in/susan-thonen-2b1532176 · @Susan63739078

OBJECTIVE

To secure a position that will best utilize my professional experience, education, and desire for professional growth.

SKILLS

Interpersonal skills: critical thinking, problem solving. I have motivational and public speaking

Customer Service, teamwork, and leadership skills

Ability to communicate, collaborate, negotiate, show empathy, and conflict resolution

accounting, decision making, and management

Active listener, organized, works well under pressure, detail oriented, and able to adapt quickly

Ability to add and support diversity in the workforce

EMPLOYMENT

2021-PRESENT

TEAM LEADER, SIRI GOURMET BURGERS & PIZZA

In charge of the entire staff, customer satisfaction, marketing & advertising, live event planning, daily accounting needs, pricing, training all new staff, and planning for the opening of seven future store openings.

2018-2020

ASSISSTANT MANAGER, MUGS & JUGS

In charge of the entire staff, customer satisfaction, marketing, contests, live events, hiring and firing of staff, and daily financials. I left because COVID shut us down.

2008-2018

SERVER/SUPERVISOR, FOXY’S CAFÉ

My responsibilities included waiting on customers, training new staff, balancing end of night money and cash drawer, closing walk through and locking up. I left for a better opportunity and change.

2004-2007

ASSISTANT DIRECTOR, R’CLUB

Oversaw the before and after school care of 124 students, a third of which were special needs. I provided activities, dance classes, 4 H youth mentoring program, tutoring, and outdoor exercise. I left for personal family matters.

1998 – 2001

GENERAL MANAGER, GIGI’S ITALIAN RESTAURANT

Managed the St. Pete Beach location and was responsible for a 30% gross profit increase within a one-year period. I left because I shattered my leg.

EDUCATION

NOVEMBER 2021

BACHELOR OF INTERDISCIPLINARY STUDIES, KEISER UNIVERSITY

3.96 GPA (Summa Cum Laude). Student Government President and Phi Theta Kappa President, Greatness in Leadership Certificate, Student Advocate assisting struggling students, Volunteer, Member of the National Honor Society, Board Member of the Business Administration Advisory Board, and had a story published about me on the school website.

AA IN ELEMENTARY EDUCATION, ST. PETERSBURG COLLEGE

Graduated with a 3.75 GPA, was the recipient of a mathematics scholarship, a paper published in a college journal, and invitation into Phi Theta Kappa. My education class load included a specialization in teaching diversity and special needs students.

DECEMBER 2003

HIGH SCHOOL DIPLOMA, LAKEWOOD SENIOR HIGH SCHOOL

Graduated with a 3.54, member of French Honor Society, Latin Honor Society, Interact Club, Octagon Club, Drama Club, and a Varsity Cheerleader.

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