Customer Service/Sales/Management

Professional Profile

Results-oriented strategic customer service/sales professional skilled at managing multiple tasks efficiently and accurately with attention to detail. Strong mentor and coaching skills with recognized success in developing and motivating sales associates leading to exceptional individual and team performances. Well-established proven ability to achieve personal and team goals. Action-oriented leader cross-trained to function in all aspects of management and to enforce corporate policies and procedures. Computer proficient with strong ability to communicate effectively with technology including exceptional communication skills with diverse clientele.

Customer Service/Sales/Management

Fulfillment Associate, AMAZON WAREHOUSE, 50 New Canton Way, Robbinsville, NJ 08691

03-15-2021 - Present

Scanning products with a handheld scanner and physically placing them into various bar-coded shelf locations so that the products can be ordered by customers. Storing merchandise in assorted size bins to be pulled for the fulfillment of orders.

Guest Services Agent, EXTENDED STAY AMERICA, 3450 Brunswick Pike, Princeton, NJ

08/08/2018 - 10/23/2020 08540

Welcome all guest and visitors with genuine hospitality to effectively present information and respond to questions from clients, customers, groups of managers and the general public. Communicate and manage housekeeping assignments to guarantee 100% hotel room occupancy for guest arrivals that resulted in exceeded daily projected sales revenue. Created opportunities to maintain repeat stay guests including new reservation sales by phone and walk-in guest tours which resulted in a 98% increase in overall reservations.

Front Desk Concierge, FORRESTAL VILLAGE FITNESS, 121 Main Street, Princeton, NJ 08540

08/15/2016 – 12/30/2017

Greet members and guest with energetic enthusiasm to provide fitness facility knowledge as to guide with program membership sales. Assisted with suggesting additional personal training sessions, group fitness classes, special promotional group training programs to enhance member and guest studio visits. Consistently reviewed and maintained membership accounts by renewal and updated status with concerns resolved promptly, resulting to attain goal of client retention. Established strong enduring relationships with clients by providing superior customer service and responded in a timely, efficient manner which resulted in greater customer satisfaction.

Team Lead/Coordinator, LENOX WAREHOUSE, 51 Commerce Drive, Cranbury, NJ 08512

01/26/2010 - 04/21/2016

Trained a staff of 15 employees to perform cashiering functions with accuracy of 100% and efficiency. Coordinated all front-end cashier stations including front desk customer service that resulted in increased customer satisfaction. Set goals with delegated assignments to ensure sales plan and operational objectives were achieved. Developed add-on complementary sales to maximize promotions resulting in increased sales by 75% to advance the business. Created attractive visual displays for the launch of new product advertisement.

Assistant Manager, FAMOUS FOOTWEAR, 550 Nassau Park Blvd., Princeton, NJ 08540

11/12/2001 – 08/26/2009

Supervised and mentor a sales team of 7 employees with monthly professional development initiatives to increase productivity and morale. Awarded top sales team with customer service for consistent performance.

Education

Graduate, Monacan High School, North Chesterfield, VA

Business Administration and Management – Cooperative Education COE

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