Customer Service

Mary Kaye Weaver

Fremont, California *****

Cell: 510-***-**** Email: ***********@*****.***

SUMMARY 25+ years experience in customer service and sales with a diverse knowledge of real estate. property management, travel and hospitality industries.

EXPERIENCE LIVING SPACES La Mirada, California

08/22 – Current Sales Associate

· Responsible for providing excellent customer service across a 97,000 square feet retail showroom and tailoring unique sales orders covering all departments/product categories. 10/19 – 12/21 NEW HOME PROFESSIONALS Dublin, California New Home Sales Hostess

· Supported on-site sales team for home purchases (various assignments including Century Communities, KB Homes, Landsea Builders, Lennar Builders, Ponderosa Homes and Toll Brothers).

· Provided model tours and excellent customer service to incoming visitors and prospective buyers.

· Properties included Metro Crossing (Fremont), SoMont Community (Milpitas) and The Vale Community

(Sunnyvale).

11/16 – 02/17 ESSEX TRUST PROPERTY MANAGEMENT Fremont, California Senior Leasing Consultant (200 units & 172 units)

· Converted from temporary assignment by Career Strategies to full-time employee.

· Handled all leasing aspects, property management and customer service for Stevenson Place and Boulevard. 10/18 – 10/19 CAREER STRATEGIES Pleasanton, California 06/16 – 11/16 Senior Leasing Consultant (temporary assignments for AMC, Woodmont and Essex) 04/12 – 07/12 · Supported management and leasing staff at various properties throughout the San Francisco Bay Area.

· Properties included Bridgepoint / Aldenwood Park (Newark), Heritage Village / Waterplace / Camden Village (Fremont), Bella Villagio / Le Parc / Willow Lake (San Jose) and City View (Hayward). 05/13 – 07/13 BETTER HOMES & GARDENS MASON/MCDUFFIE Fremont, California Realtor®

· Represented buyers and sellers for residential purchases/sales. 01/13 – 05/16 TRINITY PROPERTY MANAGEMENT CONSULTANTS Milpitas, California Senior Leasing Consultant (150 units)

· Served as the primary leasing consultant for Meritage Apartments and ran the office alone 60% of the time.

· Prepared all tenant related paperwork, including: processing rental applications; submitting credit approvals; preparing move-in/move-out requests, notices-to-vacate, 3-day pay/quit/perform letters, maintenance/pest control order requests and resident notification memos; and processing inspection requests.

· Maintained model units; coordinated and lead apartment tours; answered all questions about the property; highlighted all property selling features and amenities; ensured leasing office, tour path, apartments and curb appeal of property were clean; converted phone calls, internet leads and walk-ins into tours and ultimately new tenants; ensured guest cards were complete and logged them to conduct proper follow-up on prospective tenants; and maintained first-class customer service relationships with all prospects and residents.

· Handled administrative tasks, including: answering phones; ordering office supplies; and keeping office clean. 07/12 – 12/12 AMC PROPERTY MANAGEMENT CONSULTANTS Foster City, California Senior Leasing Consultant (400+ units)

· Functioned as the lead leasing consultant and directly supported the Property Manager at Harbor Cove luxury apartments. Converted from temporary assignment by Career Strategies to full-time employee.

· Responsible for showing/leasing apartments; completing all leasing forms and collecting rental deposits; ensuring models and vacant units are ready to show; knowing all lease terms, community policies, current market conditions, property rental rates, sizes and amenities; maximizing tenant renewals and maintaining an on-going resident retention program; processing of all required administrative forms/reports; achieving high closing ratios on phone calls, online inquiries and walk-ins; creating property incident forms and handling resident requests, complaints and parking disputes; generating maintenance work orders and following up on completed work orders with residents; processing monthly rents and assisting delinquent rent collection; maintaining professionalism, a can-do attitude and strict confidentiality at all times; ordering office supplies and ensuring office is clean; participating in corporate training; and handling other tasks/projects as assigned. Continued Mary Kaye Weaver Page 2

10/11 – 03/12 M&C COMMUNITIES / ASSOCIA Pleasanton, California Assistant Community Manager (9 Homeowner Associations)

· Responsible for providing clerical/administrative duties for nine associations, including: fielding/responding to homeowner inquiries via phone, email, work order, letter and/or in person; updating homeowner accounts in computer database of all correspondence; preparing agendas, updating management reports and compiling documents and copies for Board meeting packages; assisting Community Manager with requests for proposals, repair quotes and insurance notification lists; updating property fact sheets, renewals and action items; summarizing proposals for Board of Directors; preparing homeowner CC&R violation letters and summons; communicating results of hearings within the timeframes set by state statutes or governing documents; forwarding architectural modification applications to committee and notifying Board and applicants of committee’s recommendation; liaising between Community Manager, vendors, maintenance personnel, Boards and homeowners; ordering items for properties such as custom notices, signs, door hardware and items required by on-site maintenance personnel; initiating vendor response to emergencies such as plumbing/roof leaks and sink/toilet back-ups; and conducting special projects and other tasks as assigned. 11/07 – 09/11 VPM MANAGEMENT INCORPORATED Irvine, California Leasing Consultant & Administrative Assistant (80 units & 70 units – Section 8 housing communities) 06/05 – 12/07 REALTY WORLD GLOBAL Pleasanton, California Realtor® & Residential Mortgage Consultant

EDUCATION CALIFORNIA DEPARTMENT OF REAL ESTATE Sacramento, California California Real Estate License - Salesperson (DRE #01466313) valid to December 2024. CHAMBERLIN REAL ESTATE PROGRAM San Jose, California Certification in California’s Real Estate Principles, May 1998. AMERICAN EXPRESS CORPORATE TRAVEL SERVICES Los Altos, California Certification Diploma in United Airlines’ Apollo Operating System, April 1996. AMERICAN TRANS AIR TRAINING ACADEMY Indianapolis, Indiana Certification Diploma in Sabre Operating System and Reservations, December 1994. INDIANA VOCATIONAL TECHNICAL COLLEGE Bloomington, Indiana Completed Classes in Administrative Office Technology, May 1994 - August 1994. UNITED STATES ARMY Denver, Colorado

Fitzsimons Army Medical Center

Medical Records & Reports Specialist 4th Class, Honorable Discharge 1970 - 1972. ADDITIONAL · Excellent written, oral, and interpersonal communication skills. INFORMATION · Proven expertise in public relations, customer service, and sales.

· Knowledge of property management software (Yardi, OneSite, Door King, Keytrak, MRI, Calyx Point)

· Participated in Fremont Police Department’s V.I.P.S. (Volunteer in Police Services) program 2012 - 2015 REFERENCES Available upon request.

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