Personal Banker Substitute Teacher

YANITZA ROSELLY HUTCHINSON

San Antonio, TX *****

936-***-**** ******@*******.***

PROFESSIONAL SUMMARY

Business and Financial Analyst with proven experience interacting and collaborating with multiple levels of management and diverse teams. Accomplished measurable results while supporting projects and managing logistics to increase efficiency. Possess a comprehensive background in financial operations, internal and external stakeholder collaboration, and long-term planning. Utilizes critical thinking and sharp planning skills to meet objectives and complete projects within established timelines. Bilingual in Spanish in both oral and written communication. Career supported by a Master of Business Administration and a Bachelor of Business Administration in International Business.

• Budget Planning

• Process Improvement

• Team Leadership

• Client Acquisition

• Training & Development

• Inventory Management

• Conflict Resolution

• Communications

• Policy Implementation

PROFESSIONAL EXPERIENCE

Administrative Assistance

• Managed administrative tasks in a banking institution to resolve customer issues quickly and efficiently in accordance with branch standards, policies, and procedures

• Looked up client information in an electronic database, noted transactions and special requests, and submitted reports as needed

Logistics Management

• Prepared 12,000 lbs. of personal household goods for transportation across 1,630 miles

• Secured tenants for a rental property the same day it was listed, increasing monthly income by $3,200 gross

• Planned a family move from Maryland to Texas, overseeing all logistics including weighing the vehicles, renting a small trailer, and securing temporary housing

• Coordinated school enrollment and activity involvement for the family; planned meals and vacations Financial Oversight

• Managed 2 rental properties, one locally and the other 1,630 miles away; provided high levels of customer service; secured taxes, insurance, warranties, and repairs to maintain $850,000 properties.

• Managed finances for a family of five with a $120,000 annual budget, including regular purchases, vacation and leisure, and long-term planning

Quality Control & Quality Assurance

• Confirmed that appropriate changes were made to resolve customers’ issues and provided excellent financial feedback

• Monitored and evaluated performance in accordance with required procedures and practices Communications

• Informed customers about sales and promotions in a friendly and engaging manner

• Communicated with customers and clients about account information and financial planning as a Personal Banker

• Delivered lessons to students using instructional plans and materials; presented material and explained instructions for assignments

YANITZA ROSELLY HUTCHINSON PG. 2

WORK HISTORY

Substitute Teacher Ann Arundel County Public Schools, Anne Arundel County, MD – 2014 – 2020 Personal Banker SunTrust, Crofton, MD – 2013 – 2015 Personal Banker Bank of America, Hinesville, GA – 2005 – 2006 EDUCATION

Master of Business Administration (M.B.A.) Webster University Bachelor of Business Administration (B.B.A), International Business Sam Houston State University TRAINING & CERTIFICATIONS

Certified Associate in Project Management Syracuse University

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