Barista Customer Service

Jethro Holyfield

F&B Supervisor/Head Barista

CAREER OBJECTIVES

Personable and dedicated Professional with over 7 years of Restaurant and Bar operation experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with guests. Motivated to maintain guests satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

WORK EXPERIENCE

Maa Hotel and suites (2023-date)

F&B Supervisor/Head Barista

Addressed and resolved customer issues in a polite and effective manner; enlisting manager or shift supervisor as necessary.

Planned drink menus and informed customers about new beverages and specials.

Making staffs schedules and station allocation to ensure smooth flow of operations.

Hermosa Gardens Hotel (2022-2023)

Bartender/Mixologist

Planned drink menus and informing customers about new beverages and specials.

Selected and mixed ingredients, garnishing glasses, and serving beverages to customers.

Took inventory and ordered supplies to ensure bar and tables are well-stocked.

SKILLS

Barista & Bartending skills

Attention to details

Communication skills

Computer Operation

Dependability.

EDUCATION

Dorman’s Coffee School

Certificate in advanced Barista

course (2018)

Kenya Barista organization

Certificate in Professional Barista

(2017)

Chekalini Boys’ School

Kenya Certificate of Secondary

Education (2011-2014)

Ingavira Primary School

Kenya Certificate of Primary

Education (2002-2010)

TRAINING

F&B Leadership

Customer Service

Coffee professional

Problem Solving

Service Ethics

Computer Operation

***************@*****.*** +254-********* Kenya

Café Javas (2021-2022)

Barista

Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.

Taking guests orders and preparing the orders as per their requests.

Manara Restaurant (2019-2021)

Barista

Responding to orders, questions, concerns, and

complaints in a polite and efficient manner

Accurately handling cash and credit card payments, following appropriate cash-handling procedures

Artcafe coffee and bakery Restaurants

Barista (2017-2019)

Discussing beverage items, make suggestions and

answer any inquiries

Preparing and presenting beverages according to

established recipe and presentation standards

Jewel Stone Hotel (2015-2016)

Bartender

Prepared alcohol or non-alcohol beverages for bar and restaurant patrons

Assessed customers’ needs and preferences and make recommendations

Harvester Hotel (2015)

Bartender

Prepared and served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

Took guests orders, prepared and served the orders in timely and professional way.

ACHIEVEMENTS

Provided excellent customer

service: worked closely with

restaurant staff to ensure that

orders were served in an

efficient

Trained incoming staff

regarding the restaurant's

procedures, culture and policies.

Gained immeasurable experience

in multitasking, oral and verbal

communication and problem

Solving skills.

Attained employee of the

month award twice in one year

owing to exceptional bar-

tending and bar maintenance

work.

Utilized excellent bar-tending

skills, therefore, enhanced the

number of regular customers

base by 20%.

HOBBIES AND INTERESTS

Networking

Researching

Exploring

LANGUAGES

English (Fluent)

Swahili (Fluent)

REFEREES

Available on request

Contact this candidate