Customer Service Sales Representative

Jeffrey Harader

Lewisville, TX ***** 940-***-**** *******@*****.***

PROFESSIONAL

SUMMARY

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

ACCOMPLISHMENTS

● Used Microsoft Excel to develop inventory tracking spreadsheets.

● Supervised team 12 staff members.

● Collaborated with team of 12 in the development of client experiences in our veterinary, grooming and boarding offerings.

SKILLS

● Shrinkage Prevention

● Administration and Reporting

● Shift Coverage

● Product and Service Knowledge

● Managing Operations and

Efficiency

● Transaction Monitoring

● Managing Multiple Priorities

● Property Tours

● Recruiting and Interviewing

● Employee Coaching and

Motivation

● Performance Tracking and

Evaluations

● Cycle Count Audits

WORK HISTORY

GENERAL MANAGER 08/2021 to 04/27/2023

Destination Pet, LLC Prosper, TX

● Utilized and self instructed various platforms for Operational management while integrating new software and technologies into the facility to accommodate more growth and increase top line revenue.

● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

● Helped with planning schedules and delegating assignments to meet coverage and service demands.

● Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

● Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

● Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

● Monitored security and handled incidents calmly.

● Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

● Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

● Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

● Reviewed sales and gross profit reports to determine options for increasing market growth.

● Reduced financial discrepancies by monitoring credit card sales and deposits.

● Reviewed Monthly P&L and discussed each months performance plans and strategies. Considered weekly and monthly financial reports to understand the overall financial health of the business each day and future projections.

● Made Daily Deposits, insured AR and Statements were correct.

● Resolved any client complaints and gave feedback to staff to improve the overall client experience.

● Helped organize and build a structure so we could see more patient visits daily.

● Built a rapport with facilities team and managed building repairs, maintenance and additions.

● Helped to start up our doggy daycare program internally and spoke to clients about this service to help insure its success.

● Excellent with Flow Path, Hippo, Cornerstone, AllyDVM, Office 365

● Have over 20 years experience with inventory management

● I am comfortable having conversations with teammates around behavior and improving expectations of their job performance. FISHING GUIDE 03/2019 to 07/2021

Self Employed Lewisville, TX

● Built personal relationships with guests to promote positive experiences.

● Answered questions, pointed out important techniques, and offered further details about special baits, rods and reels.

● Carried out day-day-day duties accurately and efficiently.

● Guided groups of up 4 people on guided fishing trips.

● Developed fishing strategies to insure every group with have a great time and catch a lot of fish and learn new techniques on how to catch many different types of fish species.

● Maintained energy and enthusiasm in fast-paced environment.

● Offered friendly and efficient service to customers, handled challenging situations with ease.

FROZEN DAIRY MANAGER 01/2018 to 02/2019

Walmart, Inc. Lewisville, TX

● Restocked cases with new merchandise and removed expired items for proper disposal.

● Answered questions from customers and discussed new products placed in dairy cases.

● Checked department signage and confirmed proper pricing, making sure sale items accurate.

● Delegated tasks and gave direction to a team of 5 employees within dairy and meat department.

● Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.

● Maintained tidy, clean and well-organized displays and work areas for optimal productivity and professionalism.

● Placed supply orders, restocked supplies and merchandised products for purchase by customers.

OUTSIDE SALES REPRESENTATIVE 02/2015 to 05/2017

Electra Link, Inc. Dallas, TX

● Grew customer base from 0 to 661k within my 1st year.

● Established new accounts through cold calling and personal visits to potential customers.

● Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.

● Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

● Contacted new and existing customers to discuss ways to meet needs through specific products and services.

● Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

● Built strong client rapport to establish diversified network of connections.

● Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

● Managed territory budget to support development of regional and territory leads.

● Worked independently with minimal supervision.

● Met or exceeded sales, customer service and loyalty program standards.

● Prepared and deliver customer sales quotes.

● Negotiated prices, terms of sales and service agreements.

● Met existing customers to review current services and expand sales opportunities.

● Quoted prices, credit terms and other bid specifications.

● Exceptional computer skills

● Prioritized tasks and projects to meet tight deadlines.

● Met with customers to discuss and ascertain needs, tailor solutions, and close deals.

● Consulted with businesses to supply accurate product and service information.

● Exceeded sales goals by 500k during my 1st year. INSIDE SALES REPRESENTATIVE 03/1999 to 02/2015

Anixter, Inc. Lewisville, TX

● Grew customer base from 500k to over 7 million in revenue.

● Answered customers' questions regarding products, prices and availability.

● Managed friendly and professional customer interactions.

● Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

● Determined needs, delivered solutions and overcame objections through consultative selling skills.

● Developed strategic relationships with existing customers by learning preferences and managing regular communications.

● Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.

● Used CRM software to maintain detailed contact logs and account records.

● Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

● Set up new accounts, established customer credit, and set up payment methods.

● Used digital methods and traditional telephone approaches to generate sales leads.

● Collaborated with vendor representatives and company customers to set up optimal delivery schedules.

● Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.

● Prospected continuously for new potential customers and maintained robust conversion rate.

● Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.

EDUCATION

GED 11/1994

Lewisville High School, Lewisville, TX

FISHING CAMPING

On my days off, I enjoy fishing camping and being with my pets.

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