Entry Clerk Data
Resume:
DAVID INOCENCIO
***** ****** **, ***** #***, EL PASO, TX 79924 Phone: 915-***-****
Email: ****************@*****.***
Objective
Obtain a position in which, both the company, and myself, can benefit.
Ability Summary
Strong abilities in customer sales/relations, extremely accurate data entry skills, vast experience utilizing various data entry devices, strong ability in meeting sales and performance metrics.
Employment History
03/2023 - Current Health Benefits Specialist and Member Support Associate
Avantive Solutions, El Paso, TX
Assist health plan members in every aspect of their health plan policy including; verifying health plan cards, activating new cards, issuing replacement health cards, explaining to member the complete services the health plan provides and how the cards can be utilized for different coverage and purchases, make OTC (over the counter) purchases using the automated ordering system, making utility payments using their health plan options, check status of orders including tracking orders, make work support tickets to add utility companies to member's account, contacting health providers for further information to assist the member with any issues that he/she may have, schedule physician appointments for members and escalate calls to a escalation specialist, supervisor or manager. This position requires the associate to be fully versed in communicating with the health plan member in every aspect of the conversation, providing the best service experience possible for the member to have.
08/2022 - 02/2023 Customer Service Representative/Data Entry Ops. Dial America, El Paso, TX
Working for Dial America call center, duties include working in a program called "Daily Pay", which is a program that allows the customer to withdraw their earnings before receiving their next paycheck. This program required the associate to assist the customer in any aspect of his/her Daily Pay account which includes; earnings transfer dates and amounts, gross pay amounts, witholding deductions, net pay amounts, remainder pay amounts (net pay after transfer amounts have been deducted), payment account information/confirmation, banking/debit card criteria and various other aspects pertaining to the customer's account.
I am also working in an additional program called "Account Assurance", which is a program that provides credit card/store card protection in the event of several eligibility criterias. This involves offering the service to the customer when they are in the process of activating their credit/store card.
Both of these programs require very accurate data entries and have metrics that must be met, i.e.; customer satisfaction e-mails, handle time, rapp time, adherence factors and sales amounts per week. I am very accomplished at customer communication skills and adept at determining the customer's disposition and patience level and have attained a high customer satisfaction rate (CSAT) as well as a very good sales attainment.
05/2021 - 06/2022 Customer Service Associate/Data Entry Clerk
Full Beauty, El Paso, TX
While working for Full Beauty, which is a corporation that includes eight different companies that specialize in Plus Size men and women's clothing and an additional company that markets indoor/outdoor home furnishings, I have acquired in-depth knowledge and experience as a Sales Associate and a Data Entry Clerk.
As a Sales Associate/Data Entry Clerk, my duties included; receiving in-bound calls to process customer catalog orders, as well as assisting the customer place orders using the on-line ordering system. Accurate data entry skills are required prerequisites to accomplish these tasks.
Other requirements include meeting specific sales metrics in; add-on sales, customer choice discounts, credit card sales, member rewards programs as well as resolving customer service related issues such as; product refund/credits back to the customer, process customer exchanges and various other service aspects relative to providing the customer the best experience possible.
Very accurate data entry skills are also required when processing incoming catalog mail orders which arrive by the hundreds daily, to our El Paso center. I am also assigned to special projects requested by our corporate headquarters to perform evaluations on our sales associates located at our auxiliary call center in the Philippines. Many improvements were made there due to these evaluations.
03/2019 - 08/2020 Maintenance Trades Helper, Data Entry Keyers Technica, LLC, El Paso, TX
Working for the Fort Bliss Logistics Readiness Center with U.S. Army Officers and enlisted personnel, customer service
and liaison were of paramount importance for the implementation of maintaining and repairing a myriad of heavy military
equipment which included; M1 Combat Tanks, Tracked Recovery Vehicles, Armored Personnel Carriers (APC's), heavy construction equipment, large cargo vehicles as well as Humvee combat variants.
Duties included locating, retrieving, and preparing vehicles for maintenance, component replacement or troubleshooting using tracked tow or recovery vehicles, forklifts, cranes and overhead hoists.
Assisted civilian union mechanics in the performance of repairing or replacing worn parts, wiring or large components such as engines, transmissions, transfer cases and/or differentials.
Parts accountability and inventory control were also required, with constant feedback from our military customers, assuring
correct and accurate repair and maintenance procedures were implemented according to the relevant Technical Manuals (TM's) and correct echelons.
Other duties included establishing effective communication with supply personnel for the purpose of retrieving new parts/components and the turning in of used and/or serviceable parts using proper forms and procedures for complete accountability.
Working directly with several shop lead managers, union mechanics, parts supply personnel, welding and body shop managers,
U.S. Army Officers and enlisted personnel on a daily basis required the establishment of good customer communication skills pertinent to the daily performance of this position.
04/2017 - 11/2018 Welding Robotics Operator/Warehouse Inventory Pers USA Production Parts, GAINESVILLE, GA
Utilizing Dual Robotic Welding Machines simultaneouslly, I became accomplished in monitoring and re-calibrating several welding programs and their derivative welding angles via the computers, to construct metal frames of several different configurations.
Duties included loading metal components to the welding jig prior to robotic welding. Troubleshooting these robots were constant and demanded utilization of schematical diagrams and special tooling for these tasks.
Removed completed frameworks and placed in specific storage areas. Accurate weekly warehouse inventory of numerous component parts, both assembled and unassembled, were necessary providing correct inventory calculations for precise accountability.
03/2017 - 04/2017 Production Assembler/Warehouse Inventory Personnel Carefusion,El Paso, EL PASO, TX
In a sterile environment, produced surgical devices involving glass vials containing pre-operation solutions used for sterilizing areas on patients, which were sealed by high temperatures utilizing a conveyor type assembly system and involved high temperature working environments, as warehouse inventory personnel conducted daily inventory counts and product retrieval for use in the production area.
09/2015 - 03/2017 Storage Facility Inventory Personnel/General Labor Treehouse Foods, EL PASO, TX
Storage Facility inventory duties included daily inventory and product retrieval for use in production area. As general laborer processed various types of nut products by handling them in heavy bulk form, dispensing them into huge bins for further processing by the factory
01/2015 - 12/2015 Self Employed-HVAC Systems Troubleshooter HVAC Systems Troubleshooter, EL PASO, TX
Referrals came from a rental property manager, worked on both refrigeration and evaporative cooling systems. Repaired both types of these systems, also provided general house/mobile home plumbing and electrical repair and/or additions.
Education History
05/2015
HVAC systems, installation,rep
1 Year at College or a Technical or Vocational School
El Paso Community College, El Paso, TX
04/1994
Effective Supervising
Certificate of Attendance/Completion (Disabled Individuals)
El Paso Community College, El Paso, TX
Describe and implement various supervisory techniques, establish and instill positive workplace environments, maintain positive employee contact ensuring productive working relationships.
11/1985
Data Processing Essentials and Computer Apps.
Certificate of Attendance/Completion (Disabled Individuals) University of Texas at El Paso, El Paso, TX
Provide computer data entry on latest software programs for use in the workplace.
05/1979 Customer Relations/Telephone Courtesy
Certificate of Attendance/Completion (Disabled Individuals) Department of the Army, Ft. Bliss, TX
Implement positive and courteous customer relationships in the business world.
Occupational Licenses, Certificates and Training
05/2022
Customer Compliment Awards
Full Beauty
03/2022
Certificate of Excellence Full Beauty
10/2018
B4P M16A3: Truck Tractor W6YPUSALRCTR, FT. BLISS
10/2018
B4Q M1078A1P1WOW: Truck Cargo W6YPUSALRCTR, FT. BLISS
10/2018
BH2 M1078A1P2WOW: Truck Cargo W6YPUSALRCTR, FT.BLISS
10/2018
B5M M1087A1P1A: Truck, Van
W6YPUSALRCTR, FT. BLISS
Detailed References
Luis Gonzalez, Shop Lead Supervisor
Technica, LLC
Ft. Bliss, Bldg. 20177
El Paso, TX 79916
Richard French, Shop 7 Lead Supervisor
Technica, LLC
Ft. Bliss
El Paso, TX 79916
Damon Santimauro, Vice President /Ex Boss
USA Production Parts
770-***-**** ext. 214
Toby Holbrook, Operations Manager
USA Production Parts
Bertha Diaz, Market Delivery Lead
Manpower
Florence Davis, HR Senior Representative
Full Beauty
500 S. Mesa Hills Drive
El Paso, TX 79912
Lisa Vigil, Sales Team Lead
Full Beauty
500 S. Mesa Hills Drive
El Paso, TX 79912
Lisette Vazaldua, Supervisor/Trainer
Dial America
1320 Adabel Dr., Ste. B
El Paso, TX 79936 *********@***********.*** 915-***-**** ext. 33679
Reyna Rivera, Manager
Avantive Solutions
10950 Pellicano, Suite C-4
El Paso, TX 79954
Contact this candidate