Medical Assistant Customer Service
Resume:
Dawn Stansberry Jackson
Darrow, LA
****************@*****.***
Objective: To become an asset to the company I am employed by; to broaden my skills in
customer service as well as the medical field; to become an asset to my fellow
co-workers by becoming a dependable team player
Experience: Ochsner Health Center – Primary Care, Gonzales
August 11, 2022 - present
Certified Medical Assistant
-assess patients
-administer medications
-manage messaging desk
-answer/return phone calls
-schedule appointments
-place/pend orders from Physician
-Phlebotomy
OLOL Physician Group/FMOLHS
North Burnside Clinic – Gonzales, LA
April 11, 2016 – July 29, 2022
Certified Medical Assistant II
-assess patients
-administer medications
-manage messaging desk
-answer/return phone calls
-schedule appointments
-place/pend orders from Physician
-Phlebotomy
-Referral/Scheduling management
-Ordering/Managing clerical and medical supplies
Fresenius Medical Care #1286, Baton Rouge, LA
October 2004 – July 2009
Patient Care Technician
-Assessed and administer cannulation
-Administered CPR/First Aid
- Implemented Direct Patient Care
Independent Living Inc., Baton Rouge, LA
May 1998 – September 2003
Direct Care Worker
- Performed bookkeeping/accounting
- Implemented direct care for mentally incapacitated patients
Education: Fortis College, July 2015 to Present Baton Rouge, LA
- Graduation, April 2016
Southern University, June 1992 – December 1995 Baton Rouge, LA
- Intended Major, Elementary Education
Capitol Senior High School Baton Rouge, LA
- Graduation Date, May 1992
Externship: St. Elizabeth Physician’s Group
February 15, 2016 – March 24, 2016
Dr. Shawn Hall
-Completed; trained in family practice setting, EPIC training and message center
Certifications:
Certified Clinical Medical Assistant (NHA)
April 11, 2016 – Present
Certification: M5F6R6T6
Skills: Microsoft Word, PowerPoint
Excellent Customer Service Relations
Excellent Problem Solving Skills
References: Furnished upon request.
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