Product Manager System Analyst

ABHI NATH, MBA, CSPO

Apple Valley, MN • 651-***-**** • ********.***@*****.*** • linkedin.com/in/abhi-nath PRODUCT MANAGEMENT EXECUTIVE

Influential, highly accomplished, and well-regarded executive with more than 17 years of extensive experience bringing innovative solutions to life, developing and strategizing to scale new products, and optimizing end-to-end experiences in diverse and rapidly changing environments. Demonstrates a proven track record of success unlocking product potential to meet customer needs, creating best-in-class product strategies and roadmaps, and establishing clear metrics to accelerate business results. Instrumental in adapting to ever-changing market conditions, prioritizing sustainable, long-term growth, and defining the product vision to move the enterprise forward. Adept at building powerful teams, establishing expectations, communicating vision and monitoring performance to maximize effectiveness. Areas of Strength:

Product Development & Management

Enterprise Architecture

IT Strategy & Information Security

Technology & Business Transformation

Strategic Product Planning & Execution

Software Design & Development

Product Team Development

Mentoring & Coaching

Relationship Building

JiraAlign, ITrack

PROFESSIONAL EXPERIENCE

AON • REMOTE

Executive Product Manager 2022 to Present

Performs in a key leadership role partnering with the Chief Digital Officer in the development and implementation of a robust global digital transformation initiative. Acts as a strategic business partner and trusted advisor tasked with building an innovative online client portal from the ground up.

Spearhead leading the portal development to launch the cutting-edge solution to clients in 120 countries enabling self-service management of client accounts such as the ability to pull reports.

Architect creating a ground-breaking portal to boost retention, enhance NPS score, and reduce customer call volume accelerating impactful growth, revenue, and profitability. AT&T • REMOTE

Lead Product Manager – Technical Consultant 2021 to 2022 Served in a strategic leadership role overseeing, mentoring, and growing a team of Senior Product Managers, Scrum experts, and a total team of 100 professionals. Oversaw day-to-day operations identifying pain points and providing solutions for ground-breaking products aligned with the enterprise objectives.

Spearhead developing product roadmaps spanning multiple major transformation projects across the large organization.

Mastermind leading a cutting-edge initiative transitioning the organization from telecom to eCommerce, expanding the enterprise presence and footprint, and catapulting the company into an industry leader within three years.

Partnered with cross-functional stakeholders cultivated a high-performing culture infused with collaboration, communication, and accountability driving efficiency, best practices, and operational excellence.

Key leader developing and implementing world-class strategies to enhance recruiting, hiring, onboarding, and training to maintain highly skilled and engaged team members while leveraging capabilities of talent to move the needle in product excellence.

“I was lucky to have such a talented and strong Product Owner as Abhi on my team. Abhi hit the ground running from day one and has demonstrated a huge positive impact on the team and stakeholders. Abhi has managed a very complex part of the post-sale customer journey, where we had to deal with legacy systems and processes, and in order to create a new easy, and intuitive experience for our customers, Abhi and his team have done an amazing job working closely with business and technical teams across the organization. I would highly recommend Abhi as a strong team and product leader.”

- Natalia K., Senior Director, Oxford Properties Group ABHI NATH, MBA, CSPO Page 2

BEST BUY • GREATER MINNEAPOLIS – ST. PAUL AREA

Product Manager – Technical Level 3 Voice Consultant 2020 to 2021 Performed in a key leadership position overseeing direct reports encompassing the Product Manager for the Alexa team, Business Analysts, Developers, and QA Product professionals. Responsible for spearheading the revolutionary Alexa product launch into the health and retail industries including conducting market and customer-facing research and identifying opportunities to enhance the customer and shopping experience.

Researched voice activation on products, such as cell phones, to support the needs of consumers and champion 30K phone sales within three months of launch.

Game-changer championing 28K consumers subscribing to Lively, the voice activation solution, driving retention, engagement, and effectiveness,

Propelled priorities for the voice platform product by building a deep understanding of the business, customers, users, and market landscape.

Served as an advocate for the product value and benefits, led ideation sessions, partnered with cross-functional teams on the development of new ideas, and accelerated product growth and maturity in the retail industry. LOWE’S COMPANIES, INC. • REMOTE

Senior Product Manager – Digital Consultant 2020

Functioned as a key leader building a team of outstanding product managers and supporting the data science team to identify data stored in archives to forecast customer shopping experience based on customer behavior. Responsible for supporting the organization in the reduction of fraud delivering a 15% decrease in the first quarter.

Implemented a rigorous rule within all accounts to eliminate duplicate accounts, used an app to identify the cell phone through multifactor authentication, and forced validation reducing the volume of fraud accounts.

Leveraged technology expertise and business intelligence to capture customer data to deliver a tailored customer experience through data analytics, identifying objectives and key results, and measuring key performance indicators. THOMSON REUTERS • EAGAN, MN

Senior Digital Experience Product Owner Consultant 2018 to 2020 Recruited to support a pivotal digital transformation within a legal entity with no media presence. Responsible for developing and implementing a robust platform, My TR, comprising 50 diverse applications and up to 15 software solutions per application empowering a one-stop shop for stakeholders to access all products.

Ideated and consolidated 50 distinct platforms into a sole platform through strategic partnerships with UX designers, engineers, and researchers to meet the needs of all stakeholders.

Built strategic relationships with stakeholders, identified pain points, and developed a proof of concept encompassing innovative self-service features, automation, and efficiency impacting 10K+ employees spanning 160 countries and six languages.

EARLY CAREER

ALLIANZ LIFE • Sr. Digital Experience Product Owner NEXT CHAPTER TECHNOLOGY • Head of Product & Innovation BEST BUY • eCommerce Product Mgr.

9ROUND 30 MIN KICKBOX FITNESS • Franchise Owner

SCANTRON • Bus Analyst/Product Mgr.

HALLMARK BUSINESS CONNECTIONS • Sr. Bus System Analyst/Product Mgr. LENDERS PROCESSING SERVICES • Sr. Bus System Analyst COGNIZANT TECH SOLUTIONS • Sr. Bus System Analyst - Compliance

“Truly enjoyed working with Abhi. He

has a calm demeanor, yet is full of

energy. Constantly learning and

always looking for ways to help the

team. He is a quick study and is easy

to work with. I have no qualms in

recommending him as a great

addition to any team.”

- Zarir E., Former CEO, Sun Country,

Strategic Board Advisor, Operations,

Marketing, & Technology Executive

EDUCATION AND CERTIFICATIONS

UNIVERSITY OF FINDLAY – FINDLAY, OHIO

Master of Business Administration (MBA),

Organizational Leadership

SATHYABAMA ENGINEERING COLLEGE

(MADRAS UNIVERSITY)

Bachelor of Engineering (BE),

Computer Science

Certified Scrum Product Owner

Certified SAFe 5 Agilist

Business Process Modeling & Process Improvement

Contact this candidate