Salesforce Administrator Vistra Energy

Dileep Allada

978-***-**** ***********@*****.***

LinkedIn: https://www.linkedin.com/in/dileepdka/

SUMMARY:

Over 7 years of IT experience in Salesforce.com CRM platform using administration, Development, classic to lightning migration, LWC, Order Management, communities, etc.

Profound knowledge of Software Development Life Cycle (SDLC) concepts from planning through implementation and maintenance. Proficient in formulating planning and documentation for project scope, process design, system configuration, test readiness, deployment and post implementation support.

Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Portals, Declarative solutions, Chatter and App-exchange.

Experience in creating and maintaining Master-Detail relationships and Lookup relationships, Many to Many relationships and one to one relationship.

Understanding of Salesforce best practices for data management, change management, and scalable solution design.

Experience with lead-to-cash concepts (lead conversion, opportunity structure, CPQ, Contract, invoice).

Proficient with Workbench, Data loader, Import Wizard, Excel, and other ETL tools for data migration and updates.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users and Page Layouts, Sharing Rules, OWD, Field-Level Security, Manual sharing, Record types, Permission Set and Permission Set Groups.

Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud (Formerly Community).

Experience with Agile Development methodologies (Scrum/ Kanban)

Worked on Workflows, Process Builders, Flows (Auto launched, Screen, Record-Triggered)

Experienced in customizing standard objects, Extensively Created Roles & profiles and configured the permissions based on the organizational hierarchy with Data Cleansing, Instrumental in Designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Page layouts and search layout.

Experienced in developing and designing business logic for Salesforce.com using integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML and other Integration Tools, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Flow & Process builder for automated alerts, field updates, and Email generation according to application requirements.

Implemented Batch classes and schedule jobs for daily update data.

Knowledge in Drawloop for Dcoument generation.

Secured hands on experience in Administration setup like manage Users, Security Controls and High experienced with Web services API.

Involved in Code migration activities using Flosum, Change Set, Opsera Bitbucket, force.com IDE, Visual studio Code.

Own the deployment process (utilizing Gearset) and work with other team members to optimize pipeline efficiency and strengthen source control standards.

Experience managing at least 2 deadline-driven projects simultaneously.

Worked on Deployment Issues like Support Projects.

Experience working in an API Integrations.

Experience in solution design, implementation, training, and documentation

Skilled in understanding and implementing the new salesforce Lightning Experience, Lightning Web Components (LWC).

Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.

TECHNICAL SKILLS:

Salesforce Technologies

SalesForce.com, Force.com, SOQL, SOSL, Sales Cloud Visual Force Pages/ Component, s-Control, Partner WSDL & Enterprise WSDL, Workflows and Approvals, Dashboard, Lightning, LWC, Flow, Process Builder.

Salesforce Tools

Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Platform

Tools

Data Loader, Salesforce-to-Salesforce, Flosum

Languages

C/C++, Java, JavaScript, HTML, XML.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JavaScript, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Eclipse IDE, Drawloop

CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified Platform Developer 1

Salesforce Certified Platform App Builder

EDUCATION:

Bachelor’s in Computer science - JNTU Hyderabad, INDIA

PROFESSIONAL EXPERIENCE:

Allstate Identity Protection, Scottsdale, AZ May 2021-Till Date

Salesforce Lightning Developer

Description: Infoarmor INC empower consumers to safely embrace technology, knowing their personal information is in good hands. We offer the most advanced identity and privacy protection available through our trusted partnerships — and as a leader in the employee benefits space for 13 years, more than 30% of the Fortune 500 Clients depend on us.

Responsibilities:

Interacted with different business teams and developing teams to acquire the requirements and documentation of business and technology requirements.

Working on salesforce communities and involving with Account management team to provide access and resolving enrollment issues for the clients.

Experience building on sales cloud, Experience Cloud.

Experience with Salesforce Release Management using Flosum

Use Flosum to manage the development and deployment of custom Salesforce applications that management features, such as custom integration with a third-party resume database.

Use Flosum's source control features to track changes to your custom Salesforce application over time, and to collaborate with other developers on the project.

Use Flosum's continuous integration and deployment automation features to automate the process of deploying changes to your custom Salesforce application, including any updates or enhancements to your resume management features.

Use Flosum's testing and validation features to ensure that any updates or enhancements to your custom Salesforce application do not introduce any new issues or bugs that could impact your management functionality.

Identify, enable and modify Community Template & theme based on design criteria.

Extensively worked on Gearset tool including the Code Deployment, Code Merge, Compare Environments, Deployments, Migrations for different organizations.

Responsible for Data load operations using Force.com Apex Data Loader.

Liaised between clients and internal groups such as sales order, sales engineering, project, managers, installation and finance to ensure client satisfaction.

Conducted Workflow, process diagram, data process diagram, and data process workflow and gap analysis to derive requirements for existing systems for the web based ordering system.

Provides Simple / Simple+ Sales support and order coordination for multi-markets.

Assists the Sales Department with all orders from initial sale through submit subscriptions.

Provide Simple / Simple+ Sales Support to all Account Sales channels.

Provides Simple / Simple+ and Complex Sales support and order coordination for multi-markets.

Obtain information required to process the sales order (user data, product reference details, billing dates, sales codes, billing account contacts).

Working with the Sales Order Team to collaboratively forecast and plan customer meetings.

Implemented Salesforce Lightning Components for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Developed web apps for desktop using Salesforce Lightning Component UI framework.

Created Lightning components and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Experience with Apttus, Big machines CPQ and built AppExchange applications with AngularJS and Bootstrap.

Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data.

Used field level security along with page layouts in Lightning to manage access to certain fields.

Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Used DataLoader and Workbench for insert, update, bulk import or export of data from Salesforce .com sObjects used it to read, extract, and load data from comma separated values (CSV) files.

Worked on Test classes of various triggers and apex classes in the application to maintain minimum of 75% code coverage.

Extensively Worked with Validation rules, sharing rules, Assignment rules, Web services, Tabs, Custom Objects, Reports and Dashboards.

Environment: Saleforce.com, Controller Classes, API, Field Service Lightning Salesforce.com Data Loader, Gearset, Workflows & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Cherwell Software, Colorado Springs, CO Sep 2019-Apr 2021

Salesforce Administrator and Developer

Description: Cherwell Software is a global leader in enterprise service management, empowering organizations through use of intuitive technology for better, faster, and more affordable innovation. Our solutions and our people build lasting relationships.

Responsibilities:

Migrated data from external sources and performed insert, delete, upset, export on multiple records.

Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.

Managed different users and customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.

Experience in setting up and configuring alerts and notifications in AppDynamics, enabling proactive monitoring and alerting for critical issues.

Familiar with AppDynamics APM (Application Performance Management) features, including transaction tracing, code-level visibility, and business transaction monitoring.

Experienced in using AppDynamics to monitor cloud-based applications, including applications running in cloud environments like Azure.

Skilled in creating custom dashboards and reports in AppDynamics, using the built-in analytics and reporting capabilities to gain deeper insights into application performance.

Configured the GitHub to maintain the different versions in common development environment.

Experience in managing repositories using Jenkins and GitHub.

Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules, Reports, Dashboards.

Actively involved in solution design sessions with business team.

Involved in resolving the failed test cases which failed during automation.

Collaborated with the automation team in running Regression.

Developed page layouts with HTML pages using Salesforce pages with different Meta data dependencies.

Worked on Agile/Scrum Methodology using Version One and SDLC.

Environment: Saleforce.com platform, Apex Language, Lightning Components, Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Agile, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Lightning.

Vertafore INC, Denver, CO Mar 2019-Aug 2019

Salesforce Administrator

Description: Vertafore is an insurance agency and brokers, MGAs, and carriers to help them better manage their businesses and processes to grow revenue and be more profitable.

Responsibilities:

The role is to ensure that the deliverables are expected to meet the business needs, be secure, scalable, maintainable, supportable and highly available, comply with standards and be consistent with the architectural framework.

Conducting activity-based analysis of key business processes, identifying quick hits that result in efficiency gains and making final recommendations to management.

Associated with Project Management, PMO and Business Analysis teams to provide project overview for business review and project kick-off meetings.

Supporting data migration activities for migrating data from various business centers and business center users with the support of Salesforce.com.

Interacting with various business user groups for gathering the requirements for CRM implementation.

Implementing the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Designing various HTML Email and Visual force email templates. Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components to suit to the needs of the application.

Worked in Agile methodology, attended daily scrum meetings, weekly grooming meetings and sprint review meetings.

Implemented Salesforce Lightning Components for users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Worked on Docusign Integration with Salesforce for esignature to provide electronic signatures of contracts and signed documents to multiple users at a time.

Supporting Salesforce.com Application Setup activities and customizing the apps to match the functional needs of the organization.

Developing Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Developing and deploying the workflows and approval processes.

Environment: Saleforce.com platform, Apex, Lightning Components, Agile Methodology, Data Loader, Workflows & Approvals, Reports, Custom Objects, Email Services, Visualforce pages.

TXU/Vistra Energy, Dallas, TX Jun 2018 – Feb 2019

Salesforce Administrator

Description: Vistra Energy is a premier, integrated power company based in Irving, Texas, combining an innovative, customer-centric approach to retail with a focus on safe, reliable, and efficient power generation.

Responsibilities:

Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.

Administrator for different salesforce.com CRM application for sales cloud and service cloud.

Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.

Driving business requirement related meetings in order to capture the technical requirements for the zuora CPQ implementation.

Created customized PDF files by using visualforce pages and Apex classes then attached to the Docusign templates and sent directly to the users.

Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.

Environment: Saleforce.com platform, Apex, Agile Methodology, Visualforce, Data Loader, Workflows & Approvals, Reports, Java, SOAP, WSDL & RESTful Web Services.

Charles Schwab, Denver, Colorado Sep 2017 – May 2018

Salesforce Administrator

Responsibilities:

Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.

Created Visualforce Pages to provide UI to the custom objects.

Knowledge on implementation of Customer Communities and Partner Communities.

Active contributor to Salesforce MVC Communities.

Controlled access of the users into salesforce through security and sharing features like sharing settings, profiles, permissions, and reviewed role hierarchies, Org-wide defaults.

Managed Communities, Global headers, Security and Authentication, Community builder with templates.

Worked on Communities, Knowledge management and extensively on CTI integration

Engage in community events

Involved from complete components deployment to Production.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

Good Experience on Salesforce Lightning. Experience in integration with ERP (Sales Cloud, Service Cloud).

Gexa Energy, Houston, TX Dec 2015 – Aug 2017

Java Developer

Responsibilities:

Associated with Project Management, PMO and Business Analysis teams to provide project overview for business review and project kick-off meetings.

Handling the tasks of providing technical direction for developing, designing and integrating systems for customers.

Assigning the tasks, monitoring and reviewing the work of the development team.

Providing timely and effective communication to internal stakeholders pertaining to quality, resource allocations and project issues.

Responsible for creating and executing development plans.

Performing code reviews and mentoring junior developers.

Documenting the requirements for implementing Salesforce based Incident Management System.

Closely associated with Salesforce.com consultants while implementing the solutions for the needs of organization.

Customizing the Dashboards to track the usage for productivity and performance of business centers and their sales teams.

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