Service Representative Teacher Aide

Angelica Claibourn

Houston, TX ***** Ph: 816-***-**** Email: ******************@*****.***

SUMMARY

Strategic professional with the ability to deliver project objectives within stipulated time, resource, and budget constraints, and can align project execution with the strategy and ethics of the organization. Possess outstanding communication, leadership, and organizational skills that will enhance service delivery and efficiency in overall company performance.

CORE COMPETENCIES

Account Management Administrative Support Conflict Resolution Data Analysis Health Education Human Resources Operations Management Outreach Proposal Drafting Program Management Relationship Management Strategic Planning Team Management Time Management Training & Development

EXPERIENCE

Coligiate Academey, Galveston,TX Current

Teacher

Develop and implement lesson plans that fulfill the requirements of school’s curriculum program and show written evidence of preparation as required.

Prepare lessons that reflect accommodations for differences in student learning styles.

Present subject matter according to guidelines established by Texas Education Agency, board policies, and administrative regulations.

Plan and use appropriate instructional and learning strategies, activities, materials, and equipment that reflect understanding of the learning styles and needs of students assigned.

Conduct assessment of student learning styles and use results to plan instructional activities.

Work cooperatively with special education teachers to modify curricula as needed for special education students according to guidelines established in Individual Education Plans (IEP).

Work with other members of staff to determine instructional goals, objectives, and methods according to school requirements.

Plan and supervise assignments of teacher aide(s) and volunteer(s).

Use technology to strengthen the teaching/learning process.

Help students analyze and improve study methods and habits.

Conduct ongoing assessment of student achievement through formal and informal testing.

Assume responsibility for extracurricular activities as assigned. Sponsor outside activities approved by the campus principal.

Abercrombie & Fitch, Friendswood, TX 02/2016 – 06/2019

Store Manager

·Develop reports containing weekly, monthly, and quarterly summaries of daily operations including metrics, budget adherence, and KPI goals.

·Surpassed metrics, budget adherence, and KPI goals by 10% of the yearly projection in the year of 2019.

·Work with marketing to ensure continued success with campaigns and sales.

·Help to recruit and onboard new employees to the platform; supervise, train, and develop staff towards maximum performance.

·Build relationships with key vendors and stakeholders to drive market growth and awareness.

·Serve as the primary point of contact for all operations and human resource activities for the store.

·Raised employee retention by 10% with 1-year by organizing outings that contained team building excises quarterly and a implementing a tiered-interview system.

·Work with sales and onboarding teams to grow the marketplace.

·Resourcefully created a work culture with a positive disposition, raising employee satisfaction rates by 20%.

·Keep abreast of market trends to determine the need for improvements in the store.

·Analyze sales and revenue reports to help with future forecasting.

·Ensure the store and employee are compliant with all legal health and safety guidelines.

·Evaluate and proceed with corrective action when appropriate to ensure quality measures are implemented and maintained.

Texas Southern Student Health Center, Houston, TX 01/2016-08/2018

Lead Student Health Coordinator

Coordinate and oversee the daily operations of tobacco cessation programming, including direct service, communications materials, partnership and coalition development, as well as training opportunities.

Planned and hosted more than 50 freshman tobacco education seminars for the Truth Initiative, a nonprofit that inspires a tobacco free environment with the goal of preventing tobacco use among young people.

Created a tobacco free campaign to register students to pledge to a tobacco free lifestyle, increasing student involvement to by 20% in Student Health Executive healthcare organizations.

Build and nurture strong partnerships with community members such as MD Anderson and Peers Against Tobacco to provide tobacco-free strategies to all sectors of the campus community including students and administration.

Assisted a team of professors and the director of the Health Care Administration with drafting a grant proposal, resulting in 2 on-campus paid internships from 2017 - 2020.

Recruit members and volunteers for the tobacco education task force to help eliminate Nonsmokers’ exposure to secondhand smoke, promote quitting among adults and young people, as well as identify and eliminate tobacco related disparities.

Conduct and coordinate necessary mappings to help identify opportunities to promote evidence-based measures.

Serve as the primary liaison for campus organizations, conduct advocacy and wellness outreach training.

Use data analysis in Excel and Google spreadsheets to develop and submit various monthly reports.

Nieman Marcus, Houston, TX 09/2015 – 01/2017

Customer Service Representative/Visual

·Responsible for providing exceptional service and sales support to customers shopping through our catalog, online or store divisions.

·Reduced time spent on inventory by 25% by cleaning and organizing the stockroom of merchandise.

·Maintained a 95% satisfaction rating over the past 4-year period.

·Promoted the benefits of quality brands and offered suggestions to customers based on their wants/needs.

·Calculated figures and amounts such as sales discounts and percentages then provided customers with accurate information to make sales decisions.

·Obtained more than 1,000 customers to convert to the company’s customer loyal program.

·Sustained up to date knowledge of market trends as well as with new line listings or product launches.

Texas Southern University, Houston, TX 05/2015 – 12/2017

Director of Operations, Student Steering Committee Department of Student Services

·Managed a yearly budget of $100k to strategically plan events, seminars, and training workshops for student leaders.

·Developed and maintained filling system for expense reports and invoices.

·Trained new hires and supervised a team of interns, ensuring assignment delegation and scheduling.

·Processed and managed over 500 vendor invoices within two-year time period.

·Directed 30 events annually, including complex public events with more the 3,500 attendees.

·Performed logistics and marketing research to advise on how to properly execute operational objectives.

·Sourced volunteers and staff to participate in events to ensure successful execution.

·Identified new fundraising opportunities, exceeding revenue goals by 10%.

·Coordinated product launch campaigns and outreach events.

·Developed training programs for student workers.

·Created an engaging marketing plan to generate revenue for the department.

EDUCATION

Bachelor of Science, Healthcare Administration, Texas Southern University, Houston, TX December 2018

SKILLS

Software: Microsoft Office, Adobe Suite, Final Cut Pro, E-value, Backdoor

Programming Languages: JavaScript, HTML

Operating Systems: Windows 7/10

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