Registration Representative Records Clerk
Resume:
Bloomfield, NJ *****
Cell: 240-***-****
Email: ************@*****.***
Tonya Hamilton
SUMMARY OF QUALIFICATIONS
Experience in clinical research support, customer service and administrative roles.
Demonstrated success in managing complex administrative procedures efficiently and effectively.
Excellent presentation skills, relaying information through oral and written reports
Strong interpersonal abilities; work well with individuals at all organizational levels.
Well organized, completing many projects at once while attending to all details.
Highly adaptable, thriving on challenges and excelling in new environments.
PROFESSIONAL EXPERIENCE
VA NEW JERSEY HEALTH SYSTEM 03/2022-Present
385 Tremont Avenue 40 hours/week
East Orange NJ 07018
Health Information Management, GS-0303-07
Provide customer support to veterans requesting medical records. Process My Healthy Vet
Inquires, process release of information requests.
process social security claims, request archived medical records for processing.
process 1st and 3rd party inquires, Legal requests.
administrative and clerical duties as requested by staff.
US DEPARTMENT OF HEALTH AND HUMAN SERVICES 05/2016-02/2022
National Institutes of Health 40 hours/week
Bethesda, MD
Administrative Support Assistant, GS-0303-07
Provide customer support for research conducted by National Institutes Health (NIH) Serve as administrative between medical staff, nursing staff, and patients, as well as other Clinical Centers Departments and Institutes. Facilitate flow of information, assessing issues and referring administrative issues appropriately according to existing organizational structure.
Schedule patient tests, patient travel, admissions, and referrals. Maintain protocol and consent files. Compiling data on patient statistics, staffing patterns, preparing letters and special and recurring reports. Generate weekly status reports of clinics projected census.
Serve as an administrative support liaison between the medical staff, nursing staff, health alliance staff and the patients.
Reception duties that include assisting customers, in person and by phone.
Schedule appointments and clinical tests for patients.
Patient appointment scheduling in an electronic appointment scheduling system.
Orient new patients and their families by responding to their questions and directing them to examining areas for tests and/or procedures.
HOLYCROSS HOSPITAL 05/2008-01/2022
Silver Spring, MD 40 hours/week
Patient Registration Representative
As a Patient Registration Representative provide clerical and administrative support to the clinical staff, ensuring patients, families and visitors are greeted courteously and promptly on arrival, and are provided information necessary to access services. Coordinate timely and accurate registration services to patient; manage workflow through the registration process.
Interview incoming patients, relatives or other responsible parties to obtain identifying, biographical, insurance and financial information.
Manage incoming telephone calls directing callers to the appropriate departments.
Verify insurance benefits, pre-certification status, Secure appropriate signatures of responsible parties necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services.
Explain policies regarding services, charges, insurance billing, and payment of account to responsible parties.
CHILDREN’S NATIONAL MEDICAL CENTER 08/2004-01/2009
Washington, DC 40 hours/week
Reimbursement Associate
Reimbursement Associate assisted with subject matter expert on Joint Commission Accreditation of Healthcare Organizations (JCAHO) standards. Provide extensive knowledge of established rules, procedures, regulations, principles and operations of medical records.
Managed insurance verifications referral authorization for patient.
Coordinate patient insurance benefits for accurate billing, responded to patient inquires.
CHILDREN’S NATIONAL MEDICAL CENTER 01/2009-12/2012
40 hours/week
Referral Coordinator
Referral Coordinator exhibit extensive knowledge of medical terminology, abbreviations, and insurance guidelines.
Reviewed, processed insurance verification for accuracy of referral authorization.
Managed correspondence for the clinical staff and physicians use, ensuring documents contained proper grammar, punctuation and were accurate and complete.
Maintained complete and accurate chart notes that included date, action taken, contact information of referral, current patient demographics and insurance eligibility in conjunction with medical plan of care.
UNITED HEALTHCARE 02/2001-08/2004
Washington, DC 40 Hours/week
Medical Records Clerk
Medical Records Clerk managed accuracy of patient documents and other pertinent information for storage and retrieving of data.
Managed patient records and medical history.
Received incoming calls from attorneys, patients, supplementary healthcare facilities and insurance representatives, interpreting regulations and organizational policies regarding administrative and program issues in order to provide advice and guidance on well-precedence issues.
Extracted and processed medical release of information requests as required by the Privacy Act (PA), Freedom of Information Act (FOIA), the Health Insurance Portability and Accountability Act (HIPAA), and requests for information from patient’s medical records for release to appropriate facility, agency or physician.
EDUCATION/JOB RELATED TRAINING
UNIVERISITY OF MARYLAND
Bachelor of Science 09/2019-Present
Anticipated Graduation Date 12/2023
STRAYER UNIVERSITY 09/2015-06/2018
Bachelor of Science
MEDTECH COLLEGE 10/2013—10/2014
Associate of Applied Science Degree
SANFORD BROWN INSTITUTE 04/2010-07/2012 Associate of Applied Science Degree
TECHNICAL SKILLS
Word Processing:
Microsoft Word
Database:
Microsoft Access, Cerner, Epic, CRIS
References:
Dr. Bernard Parker: 301-***-**** NIH/ NAVAL BETHESDA MEDICAL CENTER
STEPHANIE BLACK: NIH 202-***-****
JOYCE TAYLOR: 240-***-****
Natia Armoni 973-***-****
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