Marketing & public relations

LAINEY DOLSEN

Trenton, MI *****

734-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

An extremely motivated employee who is always dependable to get the job done right. Continuously push to learn and improve, becoming a better worker with time and accepting challenges and new experiences. Clearly defining standards for any type of project and a dedicated team player. Equipped with knowledge and implications for a future career, through experience gained from holding two positions on a marketing team. Strategizing and providing innovative ideas for projects is a priority, as well as managing details to obtain intended results.

SKILLS

Customer Satisfaction/Rapport

Multitasking Strengths

Training and Motivation

Time Management

Merchandising

Adaptability and Flexibility

Dependable and Cooperative

Strong Interpersonal Communication

Sales Expertise

Business Strategies

Sales Trends

Teamwork and Collaboration

WORK HISTORY

05/2021 to Current Smoothie Barista

Tropical Smoothie – Woodhaven, MI

Explained product details to share ingredients, allergens or preparation methods. Delivered exceptional service and received rewards for this. Replenished serving stations with fresh food and cleaned up spills. Filled out daily shift log to record amounts of food prepared, used and leftover. Serviced on average 100 customers per day.

Multitasked, taking orders from customers while preparing food and smoothies. 05/2021 to 08/2021 Sales Associate

Bath & Body Works – Woodhaven, MI

Engaged with customers to build rapport and loyalty. Ensured customer satisfaction by delivering excellent customer service, increasing revenue.

Answered customer questions about product use, assisted customers with making suitable purchase decisions, and gave recommendations. Informed customers about sales and promotions.

Managed on average 50 transactions per day.

04/2019 to 08/2020 Cashier

Pottery Creations – Wyandotte, MI

Gave thorough painting instructions to customers and promoted hands-on assistance to groups of up to 30.

Conducted inventory counts by adding each item in stock and documenting them in computer system.

Performed cash, card, and check transactions to complete customer purchases. Processed refunds and exchanges in accordance with company policy. EDUCATION

Expected in 05/2024 BBA: Marketing

Grand Valley State University - Allendale, MI

Dean's List (2020-2021)

Relevant Coursework: Marketing & Management classes Alpha Sigma Tau Member

Women in Business Member

06/2020 High School Diploma

Trenton High School - Trenton, MI

Extracurricular Activities: Sideline and Competitive cheerleading ADDITIONAL INFORMATION

I am currently holding two positions on the marketing team of my sorority, which are Director of Merchandise and Director of Social Media. Through my merchandising position, I have gained experience working with companies to design a product and successfully place a full order, meeting all necessary requirements. I was able to satisfy the recipients of the merchandise by offering options and feedback, which was highly appreciated. I was asked to step into the social media position after exemplifying the capability of managing the responsibilities of the marketing team. This position has helped me gain experience with displaying inclusion, diversity, and authenticity on social media to spread messages and promote the organization.

Contact this candidate