Victoria Smith
Duncanville, TX *****
*********.******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Data Entry Clerk(Remote)
Respire Educational Services - Carrollton, TX
December 2022 to Present
Appointment Setter/ Data Entry Clerk (part time)
Schedule and discuss important information regarding BLS renewal classes for healthcare workers and students in addition to inputing client data and issuing proper certification documents. Aviation assembly tech
AVDEC AVIATION - Fort Worth, TX
December 2022 to January 2023
Assemble gaskets for proper shipping and distribution. Temporary assignment ending January 13,2022 Amazon Fulfillment Associate
Amazon - Irving, TX
April 2021 to December 2022
Fulfill basic warehousing and stock order duties.
Customer Service Representative (Remote)
Sitel Group - Georgia
March 2022 to August 2022
Bank teller for PSCU reset/unlock passwords and accounts, block cards and report fraud on accounts dispute charges, and provide any additional bank related information needed by the members. Contractor
Insight Global - Dallas, TX
February 2017 to May 2018
Enseo- Richardson, TX:Package Handler/equipment tech Insight Global - Dallas, TX: Administrative Assistant/ Data entry Switchboard Operator/Dispatch:Baylor Scott & White Health - Dallas, TX Medical Billing Customer Service Coordinator(Call Center) RadNet
January 2017 to July 2017
Prepare patient's billing statements and ensure that they are sent to them in a timely manner Review patient's billing statements to ensure accuracy of information Assist in evaluating patient's financial status and devise payment plans Follow up on delinquent accounts and ensure payments where possible Submit claims and resubmit denied claims
Ensure processing of payments from insurance companies Perform data entry activities
Document transactions appropriately Track and resolve billing discrepancies Activate and deactivate patient's accounts upon request Work with healthcare providers, patient's and insurance companies to ensure timely payment of bills Verify patient's insurance coverage Reviewed EOB's (Explanation of Benefits) from clients and insurance providers. Answer questions and resolve problems regarding medical billing activities Use a variety of medical billing software to post charges Ensure that medical billing clerks are performing accurate data entry services Verify billing information posted
Updated, and posted payments into Excel for Purged or outdated accounts Education
High school or equivalent
New Beginnings Christian Prep
August 2004 to June 2008
College Degree in Criminal Justice
Mountain View College
Skills
• Warehouse Experience
• Excel
• Medical Terminology
• Insurance
• Dispatch
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Adobe Illustrator
• Customer Service
• Call Center
• Data Analytics
• Data entry
• Typing
• AWS
Certifications and Licenses
CPR Certification
Assessments
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Data entry: Accuracy — Completed
August 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed
Verbal communication — Completed
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Completed
Call center customer service — Completed
October 2019
Applying customer service skills in a call center setting. Full results: Completed
Written communication — Completed
December 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.