Home care
Resume:
Dorinda Wigley BSN, RN
Martinsville, In. 46151
Phone: 765-***-*****
Education:
High School: Mitchell High School: Mitchell, In. High school diploma 1980
College: Vincennes University School of Nursing
Indiana University School of Nursing: BSN 1994
Professional Experience:
Home health by Compass Park: Indiana masonic Home, INC 5/17/21 – current
Title: Administrator
Duties:
1.Oversee the daily operations of the Home Care
2.Assist with Budget process for the Home care
3.Assess and maintain compliance with all regulatory entities including ISDH and CMS
4.Assist with reviewing and writing any new Policies or Procedures as needed
5.Identify and pursue opportunities to improve patient care and services provided
6.Investigate and resolve all complaints/grievances by investigation and utilizing appropriate actions
7.Report to Board of Directors at least quarterly and as needed
8.Employ qualified staff and ensure adequate staffing
9.Maintain Staff education and ongoing evaluations
10.Maintain and direct the agencies QAPI program
11.Maintain communication between agency and referral entities
12.Participate in all survey processes and assure surveyor is assisted as needed
Help at Home: 2019 – current State Clinical Director for Indiana skilled and Personal Care services
Duties:
1.Oversee the 4 Parent offices and their 16 branches for Skilled and now recently Personal Care Services with the assistance of the 2 Administrators and 2 Area Managers
2.Assist with the budget process for all 20 offices and setting Goals and objectives
3.Assures that all regions are operating in compliance with State and/or federal regulations
4.Ensure that the agency has an ongoing Quality Assurance/Performance Improvement program designed to objectively and systematically monitor and evaluate the quality and appropriateness of patient care, resolve identified problems and improve patient care
5.Participate in all ISDH surveys and assist in writing all Plans of correction if needed. Participate in all education/corrections for survey
6.Participate in random chart audits to assure compliance within the offices on documentation
7.Approve PTO, Payroll, Expenses, Handle all payroll issues
8.Approve all IR’s prior to submission
9.Meets with referral agency representatives on a regular basis to resolve problems, improve services, promote business and assure compliance with program requirements
10.Approve Candidates for Administrative roles following interviews
11.Maintain ongoing Liaison among the Board of Director’s and agency staff
12.Lead others to accomplish job duties
13.Resolve complaints
14.Mentor all new Administrators, Area Managers, Nursing Supervisors and other Administrative staff
15.Assure all communication received from QA team, IAHCC, ISDH and Governing body is delivered timely and accurately to appropriate staff
Help at Home: 2012 – 2019 Administrator for the Indianapolis Parent and 9 branches
Duties:
1.Oversee the day to day business for the parent and 9 branches
2.Keep all offices survey ready by continued auditing of Client and Employee charts
3.Assist in writing policies and procedures and the communication of these to all staff
4.Set Goals and Objectives with Nursing Supervisors for individual branches
5.Identify and pursue opportunities to improve services
6.Resolve all complaints by investigation and utilizing appropriate actions
7.Maintain ongoing liaison between the Board of Director’s and agency staff
8.Employ qualified personnel and ensure adequate staff
9.Staff education and ongoing timely evaluations
10.Participate in all surveys and assure the surveyors are provided with requested information as appropriate
11.Assist in Quality assurance/Performance improvement
12.Assist in budget preparation
13.Facilitate communication between referral sources and offices
14.Assure compliance with all State and/or federal regulations
Help at Home: 2011 – 2012 Area Manager
1.Oversee the day to day operations of the Indianapolis Parent and 3 of its branches
2.Assist the Administrator by assuring compliance with all State and/or Federal regulations
3.Assist in mentoring all new Administrative staff
4.Employ qualified Staff for open Administrative positions
5.Assist in the Quality Assurance/Performance Improvement program
6.Assist with resolution of all complaints
7.Audit client charts for compliance and address any and all trends with managers
Help at Home: Nursing Supervisor 2010 – 2011
Cardon: Interim Director of Nursing
Harborside: DON
Monroe Hospital: CNO/ Nurse Consultant
IOH: Director of Inpatient Services/ Quality Assurance Manager
Select Specialties: Director of Clinical Services
General Healthcare: Travel RN for ER and ICU
Community Hospital South: RN in PACU
Professional References:
Rick Cantrell COO Help at Home 708-***-****
Susan Chesterson Regional VP for Indiana Skilled and Personal Care Services 812-***-****
Sherri Harbrecht Vice President Quality Management 219-***-****
Erin Templeton RN Area Manager 317-***-****
Kelly Wiles RN QA support 317-***-****
Contact this candidate