Customer Service Sales Specialist
Resume:
Kimberly Sammons
Work History
Angel Square LLC- Administrative House Supervisor
District Heights, Maryland- 08/2019-03/2021
● Provided emergency response during shifts and when on-call
● Collaborated with physicians regarding patient conditions, updates and necessary care changes.
● Reviewed clinical documentation to assess standards and quality of care.
● Administered medications subcutaneously and orally.
● Evaluated patient histories, complaints and current symptoms.
● Accurately documented treatment, medications, discharge instructions and follow-up cae.
● Advocated for and strived to protect health, safety and the rights of the patient.
● Implemented care plans for patient treatment after assessing physician medical regimens.
● Monitored 7 patients' responses to medications.
H&R Block-DMV Manager/Quality Sales Specialist
Washington, DC -11/2016-03/2018
● Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
● Managed 1-75 business accounts with strong focus on achieving high levels of client praises and loyalty.
● Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
● Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new clients.
● Followed quality standards and procedure to minimize errors and maximize customer service.
● Mentored and encouraged employees to strive for excellence while fostering professional growth.
● Participated in internal and external quality audits.
● Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
● Adhered to all legal, safety and health standards
● Equipped and organized facility to comply with company strategy for online and offline quality controls.
1445 Ogden Street, NW
Apt. 316
Washington, DC 20010
*****************@*****.***
Skills
● Medical Supply
Management
● Patient Care
Assessment
● In-Service
Programs
● Financial
Operations
● Operational
Records
maintenance
● Hospitality
Operations
● Operating Plans
Development
● Treatment
Preparation
● Preventive
Healthcare
● Clear Patient
Communication
● Diet and
Nutrition
● Individualized
Treatment Plans
● Crisis Prevention
Intervention
● Medical
Recordkeeping
● Medication
Understanding
● Compassionate
and Caring
● Incident Reports
● Invoicing
● Customer
Service
● Training hires
● MARS and
Monthly
Statements
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