Customer Service Water Restoration

EXPERIENCE

EDUCATION

SKILLS

Laurie Ahola

386-***-**** ************@*****.*** Daytona, FL 32117

Highly organized and motivated to exceed expectations. Not afraid of a challenge. ACCOUNT REPRESENTATIVE

United Water Restoration Group

Daytona, FL

October 2019 - Present

Management of all claims according to territory from beginning to end. Insurance billing, collections, customer service, processing of liens, daily, weekly and monthly reporting to direct supervisor. Negotiation with major insurance carriers, third party assessors and homeowners while maintaining pro tability. Build and maintain relationships within the industry. ASSISTANT PROJECT MANAGER

Microtech Solutions

Jacksonville, FL

August 2016 - September 2019

Assistant to the general manager. Accounts payable, receivable, payroll and inventory . Direct contact with homeowners, tenants, operations managers and technicians throughout the job and often into the rebuild stage. Job costing, budgets and scheduling. All billing associated with each job including collections. ACCOUNTING/HUMAN RESOURCES MANAGER

ServPro

Palm Coast, FL

June 2014 - March 2017

Accounts payable, receivable, payroll and franchise. Human resource, customer service and legal. OFFICE MANAGER

Brown And Jackson

Ellensburg, WA

October 2013 - April 2014

Intake, scheduling, accounts payable, receivable and all accounting responsibilites, COMPLETED COURSEWORK TOWARDS

BACHELOR OF SCIENCE (B.S.) IN BIOLOGY

University of Florida, Gainesville, FL

May 1990

• Project Management • Account Management

• Communication and Negotiations • Regulatory Compliance

• Account Reconciliation • Insurance Company Communication

• Administration and Management • Analytical and Critical Thinking

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