Data Entry Asset Manager

Gracie Burton

**** ********** *****

Buford, Georgia 30518

E-mail: *********@*****.*** • Telephone: 330- 431-0918

HIGHLY EXPERIENCED Financial Collection Analyst

PROFESSIONAL WORK HISTORY

July 6,2019 / Present FFAM First Financial Asset Manager

9031 Governors Lake Dr

Peachtree Corners Ga 30071

April 4, 2018/ -Dec 7,2018 Century Credit Acceptance

6972 Buford Highway North East

Doraville, Georgia 30340

October 01/2007-March 23, 2018 DBS Financial

2823 Gilchrist Road

Akron, Ohio 44305

RESPONSIBILITIES AND COMPETENCIES

Handle an influx either of inbound calls pertaining to the reconciliation and collection of delinquent accounts, directly or through appropriate channels, including payment inquiry& reconciliation control units

Act as a liaison between creditors & customers managing overdue accounts.

Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.

Responsible for reaching out to customers to collect payment for overdue bills

Maintain a running portfolio of accounts in a way to maximize gainful sales and reduce bad debt sales.

Initiate consumer negotiations for debt recovery through phone and mail contact.

Negotiate settlements or monthly payment allowances with specific client guidelines.

Perform data entry-level tasks for systemizing the employee information.

Advise customers of necessary actions and strategies for debt repayment.

Design repayment plans to simultaneously maximize revenue and retain customers

PROFESSIONAL DEVELOPMENT

Decision-making: Approach various operational issues, recognizing complex internal requirements and business activities; skilled and competent in making the important decisions based on customer and company policy.

Communication: Skilled in effective communication with customers, insurances agencies, car dealerships upper management and repair services department and warranty department.

Coordination: Effectively organize workflow during emergencies and staffing shortages during call offs. Organize the repossession of vehicles

Computer skills: Remote desk top, windows 10 knowledge, various knowledge of all office machinery Snapshot and AMS……knowledge of FDCPA

Regulations: Knowledge of all company policies, knowledge of insurance requirements for customers and details of their contracts.

Creativity: Visualize various problems / processes and demonstrate both forward-thinking and preventive problem solving.

Computer skills: Remote desk top, windows 10 knowledge, various knowledge of all office machinery Snapshot and AMS

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