Telesales Customer Service

Chestina Crawford

404-***-**** (Home)

**** ******* ******** **.

Stone Mountain, GA 30088

*********@*****.***

Objective

Detail oriented. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Hardworking and reliable.

Summary

I have 13 years of experience, including as a Receptionist, as a Mobility Operator • Dispatcher and as a Telesales Agent in industries including Local and Suburban Transit and Interurban Highway Passenger Transportation, Communications and Local and Suburban Transit and Interurban Highway Passenger Transportation. Most recently, I have been working as a Receptionist at BT Express Transportation LLC from April 2021 to April 2023. My skills and experiences include: Dispatching, File Management, Inventory Management, Microsoft Mail. I hold a Technical Diploma degree in Cosmetology from Dekalb Technical College and hold a GED Diploma degree in General Studies from Dekalb Technical College.

Experience

BT Express Transportation LLC, McDonough, GA Apr. 2021 to Present Receptionist

Greet and welcome customers and visitors.

• Gather new customer information during initial phone call and initial meeting while maintain confidentiality.

• Answer incoming phone calls, return missed calls, respond to voicemails and emails.

• Distribute incoming mail.

• Schedule appointments and maintain calendars for the staff.

• Maintain physical and digital filling systems to create more efficient filling process.

• Maintain office by cleaning and organizing office daily. Maintain office inventory weekly and order supplies as needed.

MV Transportation, Atlanta, GA May 2016 to Apr. 2021 Mobility Operator • Dispatcher

Operate Mobility buses safely.

• Transports passengers to various locations around Metro Atlanta.

• Ensure excellent customer service is provided to all patients, ensuring all needs are met.

• Take client calls and communicate issues with drivers, operation supervisor, and general manager as appropriate.

• Monitor radio, telephone, and on road provision of service for quality.

• Monitor daily system performance and complete driver sign in and sign out daily, using various programs, Transit Master,Transit Miner, FA Suites, and Trapeze.

• Assign trips to drivers to assure adequate disbursements of trips between all aligned routes. Comcast, Alpharetta, GA Mar. 2016 to May 2018

Telesales Agent

Warm calling

• Outbound calls to current customers, informing the customers of new promotions and products. Marta, Atlanta, GA Aug. 2012 to May 2016

Mobility Operator

Operate Mobility buses safely. Transport elderly or disabled passengers to various locations around Metro Atlanta. Assist passengers door to door. Skills

Cleaning, Clerical, Communication Skills, Cpr Certified, Customer Relations, Customer Service, Decision Making, Dispatching, Drivers, Driving, File Management, General Management, Insurance, Inventory Management, Microsoft Excel, Microsoft Mail, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Organizing, Paratransit Bus Driving, Quality, Radio, Receptionist, Supervisory Skills, Teamwork, Telephone Skills, Time Management, Training, Typing, Warehouse Operations Licenses

Georgia, Regular Driver's License

Education

2008 Dekalb Technical College, Clarkston, GA

Technical Diploma: Cosmetology

2006 Dekalb Technical College, Clarkston, GA

GED Diploma: General Studies

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