Service Agent Customer

Justina Kelly

**** * ******* **** *** *, *****

Cell: 708-***-****

**************@*****.***

OBJECTIVE

Experienced customer service professional passionate about building customer relationships and defusing customer situations utilizing exceptional problem solving and troubleshooting skills.

Security Training Concepts Chicago, Illinois 2019

PERC Card 20-40 Hours

Austin Career Education Center Chicago, Illinois 2012-2015

Diploma – General Studies

SUMMARY OF QUALIFICATION

• Energetic achiever and communicator, with strong listening skills.

• Quick learner, eager to learn and follow directions.

• Excellent team player who thrives in teamwork situations.

• Responsible and reliable, with a record of professionalism.

PROFESSIONAL EXPERIENCE

Universal Security– Chicago, Illinois 2019-2021

SECURITY GUARD

●Part of a team responsible for sweeping the baggage area and immediately reporting anything suspicious.

●Assisted in doing passenger security checks with technology and through manual methods.

●Assisted in carrying out special security duties that pertained to high profile passengers.

University of Chicago Medical Center 2017-2019

Housekeeping

●Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

●Ensure all rooms are cared for and inspected according to standards

●Notify superiors on any damages, deficits and disturbances

●Check stocking levels of all consumables and replace when appropriate

FTD Flowers – Downers Grove, Illinois

CUSTOMER SERVICE AGENT 2016-2017

●Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

●Listening attentively to the caller needs to ensure a positive customer experience.

●Access electronic and paper cataloging systems to look up product information and availability.

●Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

●Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

SPECIAL SKILLS & KNOWLEDGE

• Security cameras/alarms • Customer Service • Crisis Management

• Responding to emergencies • Performing rounds • Logbook maintenance

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