CHARLES CONNER

Cassopolis, MI 269-***-**** adwqjj@r.postjobfree.com

Professional Summary

Accomplished leader with 16 years of experience, possessing exceptional interpersonal skills, business acumen, and leadership abilities. Committed to improving operational and financial performance while fostering long-term success through visionary management and employee development. Track record of surpassing company projections and making a positive impact on future successes.

Skills

• Exceptional Interpersonal Relations

• Operational & P&L Management

• Recruiting & Employee Retention

• Strategic Vision Development

• Team Building & Development

• Recruitment & Staff Retention

• Training & Performance Evaluations

• KPI Analysis & Execution

• Sales & Revenue Growth

• Financial Performance Improvement

• Vendor Management & Relationship Building

• Staff Training & Development

• Innovative Marketing Programs & Strategies

• Cross-Functional Team Coordination

• Customer Retention & Conflict Resolution

• Process Improvement & Implementation

Work History

General Manager – SpeedwayLLC 04/2014 to 02/2022

• Led operations and direction by developing and communicating a strategic vision aligned with company mission statement, fostering employee collaboration and exceptional community engagement.

• Built and developed several successful management and customer service teams, in locations with initial high turnover rates, locational and recruiting challenges.

• Conducted frequent store development meetings, provided ongoing training and evaluations, and implemented programs to motivate and retain associates.

• Developed and maintained relationships with local officials, held associates and managers accountable for compliance, analyzed report data to implement and monitor safety controls, and oversaw safety and operational reviews. Provided direction and guidance on executing company programs and initiatives.

• Drove financial performance by anticipating KPI and executing productivity tools. Controlled expenses, increased margins, reduced waste, and developed plans to correct any deficiencies in P&L statements.

• Increased sales volume by assessing consumer purchases, community needs, and ensuring POG compliance, including accurate competitive pricing, proper signage, and sales offerings.

• Assuring an exceptional customer experience though, maintaining customer readiness, training. Establishing consistent expectations with management team and store associates, maintaining store cleanliness, fostering safe environment and practices, verifying proper product levels and rotation practices, reducing out of stock and improving profit margin.

• Slashed expenses by 20% analyzing transaction volume and sales data; to reduce labor expenses, increased food sales availability to accommodate for growth and minimize product loss.

• Traveled to multiple states during acquisition of new company, during conversion spent 3 weeks a month for months train management and associate staff in Speedway Mentality, food service, management responsibilities, and customer relations.

• Controlled vendor orders and to satisfy customer demand and accommodate for sales increase. Maintaining proper vendor check in and staging area, to keep organization, prevent safety issues and allow ease of access.

• Eliminated all hiring expenses to Zero by nearly $400,000 by maintaining a 100% employee retention rate over 3 years. Field Sales Supervisor – TruGreen 06/2005 to 04/2014

• Developed sales plans and forecasts, ensuring effective control of sales results exceeding sales objectives, reduce costs, boost profit margins by 10%, while following designated budgets.

• Built and developed team of 14 sales representatives in a fast-paced, results-oriented environment, consistently exceeding weekly sales forecasts by 15-22 units and profits by 6750-9,900 weekly.

• Assisted in designing innovative marketing programs by analyzing geographic and sales trends for the field sales, inside sales, and inquiry team. Additionally, created sales campaigns and lists of prospective customers from various sources, and provided assistance in closing sales while resolving customer concerns.

• Developed and implemented sales strategies and tactics to boost profits, identify and penetrate new markets, increase customer retention, track sales efficiencies of team members, and maintain performance standards to achieve sales goals within the organization.

• Conducted recruitment, interviewing, and staffing of personnel, evaluated staff performance, and administered disciplinary actions in accordance with company policy and procedures.

• Mentored and coached personnel in customer retention, analysis, and conflict resolution, while promoting a proactive and innovative culture within the organization. Conducted regular training sessions to enhance team members' selling skills and product knowledge, as well as to ensure compliance with company policies and procedures.

• Coordinated with cross-functional teams, including marketing and customer service, to ensure seamless customer experience throughout the sales cycle.

• Monitored and reported on sales performance, providing regular updates to senior management and recommending appropriate actions to address variances.

• Liaised between staff members and management teams to enhance customer service experience, encouraged teamwork driven environment, develop solutions, accomplish shared objectives.

• Essential in designing process to reduce AR costs by 65%, by modifying sales strategies, and auditing process, and marketing to established customers, which increased new and base customers to automatic payment, and improving production efficiency, implemented with sales, production, and customer service departments. Relocated temporarily throughout company to coordinate assist training and establishing new payment policies and sales plan.

• Consecutively exceeded projected KPI for team and individual performance, through utilizing proper sales and marketing tools, establishing proper expectations, consistent follow-up, and dedication towards insuring each customer an exceptional experience.

Achievements

• Presidents Club Of 2011 –

Highest New Customer Retention

• Top Retainer Of 2017/2018/2019 -

100% Employees Retained

• Most Improved 2020 -

Highest P&l % Improvement