Customer Service Supply Chain

Richard E. Thomas

Orlando, Florida *****

Professional Summary

Experienced and results-oriented Procurement Specialist/ Fixed operations professional with a strong track record of successfully managing procurement processes and optimizing supply chain operations. Skilled in analyzing market trends, conducting supplier evaluations, and implementing cost-effective procurement strategies. Proven ability to streamline operations, reduce costs, and drive efficiency through process improvement initiatives. Strong communication and negotiation skills with a focus on building and maintaining productive relationships with suppliers and stakeholders. Ability to enhance overall business bottom line and effectively adapt to ever-changing business requirements, demanding deadlines, market conditions, and complex organizational needs. Broad-based managerial skills. Hands on Fixed Operations Director for multiple roof top groups. Possess a proven track record of profitable expansion and customer retention. Dealer Trac, ADP, Automate and Reynolds experienced. Expert in Retail Strategy, execution and results in the automotive environment.

Skills:

Supply chain management

Vendor Management

Procurement

Retail operation

Retail strategy

Expediter

Operation manager

Sales

Buyer and purchasing

Profit and loss

Customer Services

Budgeting

Strong Leadership

Education:

National Automobile Dealers Association VA 2001

Degree

Work Experience:

Fixed Group Orlando, FL Dec 2021 to Present

Procurement specialist/Fixed Operation Manager (Freelancing)

Perform fixed operations health checks, evaluate and prepare solutions to increase sales and profits.

Managing the procurement of products and services.

Managing and maintaining contracts with vendors.

Establishes performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain.

Work with finance, sales, and manufacturing team to determine best vendors and distributors

Build and maintain good relationships with vendors

Develops and maintains detailed inventories of materials and supplies located in the company, at sites, and in the factory.

Developing and sustaining long-standing relationships with company-approved vendors.

Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.

Maintains required quantity of supplies and materials to optimize production.

Analyzes current inventories and procedures; suggests improvements to increase efficiency of supply chain and profitability for the company.

Analyzing supply chain data and performance, maintaining inventory and supervising and training employees.

Collaborate with Sales, Operations, and Customer Service teams.

Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations

Greenlight Automotive Lawrence, South Carolina Feb 2019 to Nov 2021

Expediter / Fixed Operation manager

Chevrolet Buick GMC dealerships in separate cities in South Carolina, an RV dealership in Georgia.

Corporate fixed operations director for all facilities.

Produce customer satisfaction-oriented service and parts sales to retain and grow our market share.

Managing the procurement of products and services.

Managing and maintaining contracts with vendors, negotiating and drafting contract terms and conditions.

Ensuring compliance with all related laws and regulations, analyzing and evaluating supplier performance.

Negotiates prices for raw material and delivery with suppliers, vendors, and/or shipping companies

Participates as an advisory member of the product development team, providing information and guidance on availability and cost of supplies and materials.

Acts as part of the team coordinating engineering changes, product line extension, or new product launches to ensure timely and orderly material and production flow transitions.

Monitors the performance of suppliers, assessing their ability to meet quality and delivery requirements; identifies and qualifies new suppliers in collaboration with other departments.

Performs other related duties as assigned.

Analyzes current inventories and procedures; suggests improvements to increase efficiency of supply chain and profitability for the company.

Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

Analyzing supply chain data and performance, maintaining inventory and supervising and training employees.

Collaborate with Sales, Operations, and Customer Service teams.

Mealy Auto Group Orlando, FL May 2013 to Dec 2018

Fixed Operations Manager

Mazda, Mitsubishi, Chevrolet, and two Subaru store fronts.

Able to grow fixed sales and gross by increasing hours old per repair order and increasing effective rate and managing cost per hour produced. Parts profits increase with no obsolesce beyond 9months

Assist in developing and putting into practice a supply chain solution

Proactively control key performance indicators, undertake root cause analysis, and employ TM operating systems.

Analyzes current inventories and procedures; suggests improvements to increase efficiency of supply chain and profitability for the company.

Analyzing supply chain data and performance, maintaining inventory and supervising and training employees.

Collaborate with Sales, Operations, and Customer Service teams.

Implementing vendor selection programs to ensure that the best vendors are secured.

Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations.

KalPal Consulting President Sanford, FL Jan 2006 to Dec 2012

Perform fixed operations health checks, evaluate and prepare solutions to increase sales and profits.

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Account Administration, ensuring the timely and professional implementation, amendment and closure of accounts for corporate financial institutions.

Reconciling cash on a daily basis between our internal systems

Work closely with Fixed Income Capital Markets to develop Best Practices for process and procedure

Monitor Dealer metrics to ensure all Customer Satisfaction & Loyalty processes are delivering to target levels.

Establishing standards by which to assess the performance of approved vendors.

Evaluating current vendor management programs and identifying ways to improve them.

Ford Dealer Fixed operations director Sarasota, FL Jun 2001 to Jan 2006

Prepares and administers an annual operating budget for the service and parts departments.

Maintains reporting systems required by general management and the manufacturer.

Attends managers meetings.

Monitors the performance of the service, parts, and body shop departments.

Strives for harmony and teamwork within the departments and with all other departments.

Lincoln Mercury Jeep - Subaru dealer Melbourne, FL Feb 1997 to Mar 2001

Fixed operations director

Maintains reporting systems required by general management and the manufacturer.

Attends managers meetings.

Monitors the performance of the service, parts, and body shop departments.

Strives for harmony and teamwork within the departments and with all other departments.

Understands, keeps abreast of, and complies with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Holds weekly department meetings.

Ford Dealer Fixed operations director Maitland, FL 1983 to 1996

Forecasts goals and objectives for the departments and strives to meet them.

Hires, trains, motivates and monitors the performance of the service and parts department managers.

Prepares and administers an annual operating budget for the service and parts departments.

Maintains reporting systems required by general management and the manufacturer.

Attends managers meetings.

Monitors the performance of the service, parts, and body shop departments.

Strives for harmony and teamwork within the departments and with all other departments.

Understands, keeps abreast of, and complies with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Holds weekly department meetings.

Establishes and maintains good working relationships with customers to encourage repeat and referral business.

Fosters professional employee development and coordinates with department managers to determine need for advanced training.

Core Achievements:

NADA Dealer Academy Graduate

AtCon sse Graduate

Customer Satisfaction Index President’s Award winner

Introduce lateral support to maximize efficiency and profit potential

Achieve world class customer and employee retention

Establish procedures focused on productivity, profitability, and cash flow

Reconcile, reduce and maintain warranty, and all fixed receivables to current

Set and administer forecast, budgets, maintain strict cost control to ensure profits

Ensure staff is trained and cross trained to meet all the needs of the company

Maintain positive communications with variable operations

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