Administrative Assistant Assembly Associate

Michelle Henley

**** **** ******* ******* *** ** Augusta, GA 30906 706-***-**** **********@*****.***

PROFESSIONAL PROFILE

Well-rounded professional with direct patient care, retail customer service, administrative Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

Show sound judgment and good decision making when dealing with problems.

Function independently with minimal direction and guidance.

Healthcare Industry Software – Greenway.

Communication Platforms – Zoom, Skype, Google Meet.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint Type 30 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Circle K – Augusta, GA 01/2023 – Present

Retail Cashier / Customer Service

Serve as direct point of contact and deliver excellent customer service with a positive attitude.

Operate cash register, scan merchandise, accept payments, and ensure accuracy of cash drawer.

Stock shelves and keep work area clean and organized.

Work as part of a team and interact with diverse customers and staff members.

D1 Managed Services – Augusta, GA 04/2022 – 10/2022

Assembly Associate / Machine Operator

Packed orders and placed boxes on the line to be sorted and labeled for shipping.

Worked at required pace to meet daily production schedules and kept workspace clean and organized.

Ensured quality met specifications and quickly addressed quality concerns.

Accurately documented information regarding production.

Amick Farms – Batesburg, SC 10/2021 – 03/2022

Quality Assurance Technician

Inspected products per specifications and monitored work for compliance.

Ensured quality requirements were met.

Followed instructions and established guidelines and worked effectively to meet deadlines.

Entered data to record findings.

Trica's Home Care – Augusta, GA 04/2021 – 02/2022

Medical Administrative Assistant

Created schedules, oversaw office staff, completed inventory, and ordered supplies.

Answered incoming phone calls and scheduled appointments for residents.

Scanned, faxed, and filed documents and ensured strict adherence to HIPAA guidelines.

Shaw Industries – Aiken, SC 03/2018 – 08/2020

Bridgestone – Graniteville, SC 11/2010 – 08/2017

Assembly Associate / Machine Operator

Operated machinery in a safe and efficient manner while remaining compliant with established procedures.

Helped team achieve goals and objectives, assured safety and quality control standards were followed, and worked efficiently to meet deadlines.

Kept detailed and accurate production logs.

United Healthcare – North Augusta, GA 12/2007 – 05/2009

Certified Nursing Assistant

Responded to patient call lights, took vital signs, and assisted with activities of daily living.

Transported residents throughout facility and completed inventory.

Documented activities and condition and ensured privacy of protected health information.

VOLUNTEER EXPERIENCE

Volunteered for the American Red Cross

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