Data Entry Customer Support
Resume:
Chelsa Davila
San Antonio, Tx ****1
************@*****.***
EXPERIENCE
Methodist Hospital, 7700 Floyd Curl Dr — Unit
Secretary/PCT
Nov 2012- Present
● Retrieves discharged medical records from various nursing units and ancillary departments through the hospital and reconciles them using Meditech compiled reports and/or automated reconciliation to ensure that all records are accounted for and ready for the deadline by daily pickup by the courier.
● Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to document imaging operations.
● Batches, labels and routes loose reports, late charts and/or late documentation to HSC document imaging.
● Scans and indexes loose reports/documents that are identified as critical to coding and prioritizes them according to policy.
● Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and record retention of documents and/or other alternate media that cannot be scanned into HPF to include monitor strips.
● Perform routine data entry to assist in updating applicable unbilled reason codes into appropriate systems if chart not received/reconciled within established timeframes.
● Assist with the physician suspension process by printing, stuffing and sending out notice letters directed, making reminder calls, or recording suspension data in meditech.
● Assist physicians with questions related to Horizon Patient Folder
(HPF) and the physician portal issues that may arise.
● Maintains established productivity and quality standards.
● Practices and adheres to the Company’s code of conduct philosophy and mission value statement.
● Assist with release of information (ROI) requests and answering phones.
● Assist nurses with accuchecks, vitals, turning, and cleaning patients.
● Discontinues foley catheters and IV lines from patients. SKILLS
Effective time management
Proficient computer skills in
microsoft office
Excellent team player with
ability to motivate others
Cheerful and courteous even
when exposed to stressful
working conditions
Dedicated and honest, takes
pride in accomplishing tasks
beyond expectations
Offers outstanding team
leadership
Skilled trainer
Adherence to high customer
service standards
AWARDS
Nominated in 2017, 2018, and
2019 for the Employee of the
year award out of 5,000
employees.
Received the Employee of the
year award in 2017 and 2019.
Received the employee of the
month award in 2020.
LANGUAGE
English
Anthropologie, 15900 La Cantera Pkwy — Operations
Manager
April 2009- September 2012
● Investigated and resolved customer inquiries/complaints in an empathetic manner.
● Successfully managed the activities of team members in multiple locations.
● Cross-trained employees as well as customer service managers.
● Adhered to all confidentiality requirements at all times.
● Met all customer call guidelines including service labels, handle time and productivity.
● Solved unresolved customer issues.
● Strong leader of customer support staff.
● Improved service quality and increased sales by developing a strong knowledge of the company's products and services.
● Interviewed, hired, and trained new staff.
● Provided a high level of product and leadership to support representatives and clients.
● Maintained excellent customer relationships.
Bill Miller BBQ, San Antonio, TX — Store Manager
June 1999- November 2008
● Commision sales- Exceptional customer service
● Manage employees and operations.
● Developed, implemental and monitored programs to maximize customer satisfaction.
● Improved service quality and increased sales by developing a strong knowledge of the company’s products and services.
● Effectively managed departmental expenses to stay within allocated budget.
● Resolved customer questions, issues, and complaints.
● Maintained up-to-date knowledge of products and service change.
● Document employee’s disciplinary conduct and actions. EDUCATION
Northwest Vista College, 3535 N Ellison Dr
August 2011- May 2013
Southwest High School, 11960 Dragon Ln — High School Diploma
Graduate 2001
PROJECTS
Aone CIT committee — Care Innovation and Transformation Elected to be a part of the committee with a group of 8 individuals that represented not only Methodist hospital, but San Antonio, Texas. Traveled to different states and presented our presentation to the audience with our ideas and investigation for a better process for the hospital. Collaborated with nurses and the director of our unit twice a week.
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