Project Manager Case

PATRICIA J. (PJ) HARRISON, PMP, ITL V*

Parker, CO 720-***-**** ********@***.***

EXECUTIVE LEADER • PROJECT MANAGER • STRATEGIC DEVELOPER

Results-oriented project management professional that synthesizes company operations and business drivers to direct and implement project life cycles for complex, multi-site programs and initiatives. Proven ability to deliver projects on time and on budget to increase productivity and profitability. Leverages sound judgment and quality improvements to meet objectives from a customer-focused and results-driven approach.

CORE COMPETENCIES

Project management • Cross-functional team management • Directing project life cycles for complex, multi-site programs and initiatives • Service delivery • Stakeholder management •

Team coaching and client relations development.

TECHNICAL SKILLS

Systems/Software: MS Project/Excel/Word • Visio • Service Now • RPM • SharePoint

Delivery Process: Cloud • Windows • Citrix • Linux • SQL Servers • MAC desktops • NAS/SAN Storage

KEY ACCOMPLISHMENTS

Lead the effort to transition of 400 + applications from shadow IT organizations to IT Operations standards and support.

Managed the successful rollout of artificial intelligence and machine learning for the first Predictive Analytics production solution in the KP Environment.

Managed solution design and deployment of Dell Edge Virtual Edge Infrastructure into the KPWA Health Research Institute

Data Center Migration in the KP Northwest Region

PROFESSIONAL EXPERIENCE

Kaiser Permanente Greenwood Village, CO (Remote)

Senior IT Project Manager, Infrastructure Management Group 2009 – Present

Coordinate management of multiple projects directed toward strategic business and other organizational objectives in support of multiple Kaiser Permanente Business Information Offices.

Virtual infrastructure server/desktop deployments, and cloud infrastructure to support KP Healthcare applications, data center moves/migrations, switch and network upgrades, application packaging, and desktop upgrades.

Create and present business cases, secure funding, manage budgets, change management, and forecasts.

Create project charters, define scope, and initiate projects, manage scope, schedule, risks, and issues.

Create and manage Executive Dashboards and reporting. Maintain weekly project and dashboard reports on the status of projects/programs, future project goals, and client issues.

Build credibility and maintain communication with internal/external stakeholders at multiple levels.

Manage relations with vendors throughout the lifecycle of the project.

Maintain continuous alignment of project/program scope with strategic business objectives and make recommendations to modify the project/program to enhance effectiveness toward the business result or strategic intent. Manage escalations throughout the project or program lifecycle.

Supervise, coach, and mentor the project team.

Hill Counseling Temecula, CA

Primary Care Counselor/Case Manager 2007 – 2009

Directed and facilitated a therapeutic milieu conducive to meeting caseload needs including medical, psychiatric, vocational, legal, and other primary care referrals.

Presented lectures and educational sessions to patients and families.

Facilitated group and individual therapy sessions, including equine therapy.

Hill Counseling Primary Care Counselor/Case Manager, continued

Provide crisis counseling to patients and family members.

Case manager for authorizations and negotiations with insurance providers.

Kids R Special Lake Elsinore, CA

Counselor/Intern 2006 – 2007

Managed a caseload of 70+ students K -12 in the Lake Elsinore School District.

Administered school suspension or expulsion counseling, and rehabilitation plans for students.

Provided individual counseling for students and families.

Completed student progress reports to the probation department and school district.

Partnered with Child Protective Services and the Department of Social Services with at-risk children.

Lucent Technologies/Octel Communications Cherry Hill, NJ & Wildomar, CA (Virtual Office)

Project Manager 1991 - 2006

Oversaw the Business Relationship for implementation of modern technology, including multiple technology projects of voice messaging, peripheral equipment, software systems, and system integration for the AT&T Wireless account at a national level.

Provided on-site support for day-to-day activities between clients and internal company resources.

Managed escalations throughout lifecycle of client relationships and ensured customer satisfaction with information technology solutions by managing overall project schedules and deliverables.

Organized interdepartmental activities (sales, systems engineering, product development, etc.), ensuring the completion of projects/products on schedule and within budget.

Planned and directed resources, schedules, and budgets.

Reported to senior management on outcomes of lab testing for new and strategic technologies.

Presented detailed project summaries to senior-level management and conducted post-implementation analysis to determine areas for program improvement.

Fujitsu America Anaheim, CA

Senior Project Coordinator 1984 – 1991

Orchestrated the business relationship for implementation of projects for PBX, and peripheral equipment installations.

Authored project plans for projects large in scope and complexity and maintained project budgets and timelines to ensure customer acceptance and satisfaction.

Directed the implementation tasks involving third-party vendors, providing consultation to customers.

Transitioned customer from Implementation Team to Client Support Group.

EDUCATION, CERTIFICATIONS & TRAINING

Project Management Professional (PMP) Certification Project Management Institute (PMI) August 2012

Project Manager Gold Certification Kaiser Permanente December 2021

IT Infrastructure Library (ITIL) Foundation Certification in IT Service Management June 2011

Six Sigma White Belt Certification March 2016

Certified Addictions Specialist State of California 2006

Professional Program Management Certificate Lucent Technologies 2004

Advanced Display and Visual Promotion Certificate/General Education Orange Coast College 1983

PATRICIA J. (PJ) HARRISON 720-***-**** ********@***.***

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