Customer Service 15 Year
Resume:
RENAE HALL
Canoga Park CA *1304
******.**@*****.***
OBJECTIVE
To gain employment using 15 year’s experience in the Hospitality Industry at a company in which I can utilize my skills to increase sales, and problem solve while maintaining high professionalism between the staff and clients HIGHLIGHTS
• Food Safety Procedures/cleaning
• SERV Safe - Certification
• POS, Cash handling
• Time-management
• Excellent Customer Service
• Energetic, Positive, Friendly
• Interpersonal skills, Team Player
• Hard-working, Reliable
• Dedicated, Dependable
• Efficiently Resolved Problems
Nobu Ryokan Malibu
Housekeeping 5/2021- Current
New York Bagel Café, SHERMAN OAKS CA
Server 10/2017-05/2018
o Key Holder, opening/closing, cash Handling, stocking, check list side task o Taking food and beverage orders and entering into POS system, memorizing food and beverage menu. o Greeting guest, table seating, attentive service to guest by refilling drinks as needed and checking in during meals.
9021 PHO, GLENDALE GALLERIA CA
Host / Server 08/2013-2014
o Promoted a positive atmosphere and went above and beyond to guarantee outstanding customer service o Greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
o Promptly addressed guest issues and refer guest to management when necessary. Supervisor 01/2013-09/2014
o Conducted timely performance evaluations for all front of house staff. o Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties o Created fun team building activities to engage staff in up-selling to meet revenue targets. o Led and directed team members on effective methods, operations and procedures. NATAS PASTRIES, SHERMAN OAKS CA
Food Server 11/2007-10/2010
o Food and beverage service and restocking.
o Maintained cleanliness and presentation of stock room and production floor. o Bakery sales, Phone orders boxed or gift wrapped sold merchandise Supervisor 2010-2013
o Assisted customers with food selection, inquiries and order customization requests. o Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. EDUCATION
WILLIAM HOWARD TAFT HIGH
WOODLAND HILLS CA, 1999-2003
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