Service Representative Delivery Driver
Resume:
Shameka Gray
Multitasking Customer Service Professional (All Areas)
Sylmar, CA 91342
**********@*****.***
Background in Consumer based Customer Service, and Personal Professional Health Care. Dedicated relationship-builder with excellent organizational skills and superior work ethic. Successful at promoting customer loyalty, and satisfaction. Special techniques and qualities provided, with an emphasis towards the overall goals and expectations of the company. Excels in product receiving, merchandising, packaging, processing and or delivering. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Delivery Driver
DoorDash - Sylmar, CA
February 2019 to Present
• Delivered products in a timely and courteous manner
• Drove residential routes
• Loaded packages
• Maintained ongoing communication
• Consistently completed on-time deliveries
• Maintained receipts and income from deliveries
Training Ambassador/ON Bakery Associate
Amazon Fresh - Woodland Hills, CA
October 2019 to August 2022
Train 4to6 entry level new hires, within a orientated group setting Providing Amazons On-Boarding Pamphlets explaining Amazons Policy and Procedures. Introducing our in-store knet skilled training programs + required certified certificate trainings. Provide Instructions, coordination and demonstrations of sales floor plans and planograms+ discuss Amazons safety techniques and procedures. Covid-19 compliances, and PPE instructions and locations. Cashier/Customer Service Representative
Sprouts Farmers Market Inc, Grocery - City of Los Angeles, CA June 2017 to August 2019
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Worked closely with shift manager to solve problems and handle customer concerns. Shipment&Receiving Lead
Gap Factory Store - Pasadena, CA
April 2010 to November 2012
• Monitored customer return shipments and communicated damages to manufacturer.
• Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
• Monitored completeness, accuracy and compliance during inventory transactions.
• Created and established check-in, stock-picking and shipping procedures.
• Supervised 4-6 inventory control personnel to support correct goods management and achievement of performance goals.
• Oversaw purchase orders and data entry regarding shipped and received shipments. Customer Service Representative
Gap/Old Navy - Pasadena, CA
November 2007 to August 2009
• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Sold lottery tickets and fish and game licenses.
• Counted money in drawers at beginning and end of each shift.
• Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed. Customer Service Representative
Target Department Store - Pasadena, CA
July 2006 to November 2008
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create expert solutions. I HAVE DEDICATED HOURS OF SERVICE AS TEAM
Education
Nursing
Glendale Community College - Glendale, CA
August 2008 to July 2011
High school diploma
Andon College - Modesto, CA
January 1993 to August 1994
Modesto High School - Modesto, CA
August 1989 to May 1992
Skills
• Product demos
• Surveillance
• Vital signs (3 years)
• Inventory Control (4 years)
• POS (8 years)
• Patient Care (8 years)
• Cleaning Experience (8 years)
• Merchandising (10+ years)
• Caregiving (9 years)
• Order Picking (4 years)
• Medication Administration
• Nursing (2 years)
• Cash Handling (8 years)
• Medical Records (1 year)
• Kitchen Experience (4 years)
• Pricing (9 years)
• Planograms (6 years)
• Guest Services (6 years)
• Employee Orientation (3 years)
• Experience Administering Injections (2 years)
• EMR Systems (3 years)
• Store Management Experience (2 years)
Certifications and Licenses
First Aid Certification
Food Handler Certification
Certified Medical Assistant
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