Customer Service Administrative Office
Resume:
Susan Marie Ratcliff
*****************@*******.***
EDUCATION
**** ******** ** ******* ** Psychology, Clinical Psychology Track Orlando, FL
University of Central Florida
“Anticipated May 2022”
1997 MA in Marketing Orlando, FL
Webster University
1988 BA in Communications: Journalism, Advertising and Public Relations Orlando, FL
University of Central Florida
PROFESSIONAL EXPERIENCE
Pearson Orlando, FL
SAT Essay Evaluator November 2019 – Present
Lake Sumter State College Leesburg, FL
Marketing Instructor November 2019 - Present
Teach Introduction to Marketing
Eustis High School Eustis, FL
Business Instructor/OJT/Dual Enrollment November 2019 - Present
Teach Administrative Office Technology and Business Software
Teach Diversified Technology Principles Level I and II
Teach and supervise OJT – On the Job Training – Work with community members
Teach Marketing and Introduction to Business for Dual Enrollment LSSC
Ocoee High School Ocoee, FL
Teacher – Art Department Chair August 2005 - November 2019
Taught Painting I, II and III
Taught ACCESS – Special Needs – Art
Taught Journalism I and produced the school newspaper
Mentored 40 ACP (Alternative Certification) teachers
Facilitated art therapy groups
Facilitated and conduced training for 140 teachers in CHAMPS
Facilitated the New Teacher Mentor Program
Everest College, Phoenix Online Division Orlando, FL
Online Instructor January 2006 – December 2014
Taught Customer Service and Relations
Taught Marketing on the Internet
Taught Advertising and Public Relations
Taught Introduction to Marketing
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