Customer Service Front Desk
Resume:
Michael York
******@**.***
Education
Heald Business College Hayward CA, AA Supply Chain/Logistics Management
Ashford University - Clinton IA, Bachelor Degree
Business
Awards
Microsoft 2013 Advance Excel, Federal DOT certification
Skills
Microsoft 2013 Advance Excel Certification, TSA, Outlook, AS400, SAP, Intuit Quickbooks
Experience
Customer Service Security - Allied Universal (Sony PlayStation) San Mateo CA present
Provide exceptional customer service skills for the front desk operations. Answer calls, greet guests, maintain excellent relations with employees. Access control and visitor management. Internal and external customer relations. Foster and maintain strong relationships with people at all levels of the organization. Maintain a professional appearance and clean work area at all times. Ensure compliance with company policies and processes
•Serve as key member of a site building/crisis response team
Scheduler/Customer Service - Staffpro/Allied Universal Oakland A’s Oakland CA 08/18 - present
Maintain and reviews schedules; matches available staff to posts; prints and distributes schedules; minimizes avoidable overtime; contacts and redeploys staff to fill call-offs; responds to schedule changes and client requests; inputs information into automated resource system; takes and log in. Answer calls, greet guests, maintain excellent relations with employees
03/17- 08/18
Autonomous Technology Customer Services - Palo Alto CA
Is about enriching automated systems with sensors, Artificial Intelligence and analytical capabilities so that they could make independent decisions based on the data they collect calls for pickups & customer service
06/16 - 03/17
Cort Office and Furniture Rental - Customer Service Hayward CA.
Dispatch/Driver
Drivers Compliance reports, time sheets
Customer Sales Rep communication
Warehouse Shipping and Receiving Processing Orders
Timesheets, payroll
02/10 - 05/16
Grand and Benedicts Hayward CA, Logistics/Driver
Schedule transportation with carrier, LTL or TL
Prepare orders with customer, invoices, bill of landing
Inventory cycle counting
Customer service delivery home and company business
02/00 - 01/10
Planer Zoo 3PL Hayward CA, Transportation Manager
Manage Distribution and 3PL Global Services. Training, Administrative, Production, Shipping/Receiving Departments . Commander of dispatch fleet of truckers. Answer calls, greet guests, maintain excellent relations with employees. Strategic planning Supply/Logistics, procurement. Imports/Exports inventory control. Intuit Quickbooks, TMS system, SAP
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