Customer Service specialist
Resume:
JAMIE
RODRIGUEZ
**********@*****.***
Orlando, FL 32821
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
Achieved 100% customer service by working together with my team with accuracy and efficiency.
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Dollar General - Store Manager
Kissimmee, FL • 07/2022 - Current
WORK HISTORY
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
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Supervised guests at front counter, answering questions regarding products.
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Reconciled daily sales transactions to balance and log day-to-day revenue.
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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
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• Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new
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SKILLS
• Staff Management
Store Opening and Closing
Procedures
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• Staff Training
• Sales Expertise
• Customer Service
• Accurate Cash Handling
• Team Leadership
• Product and Service Sales
• Inventory Management
• Employee Motivation
• Maximizing Profitability
• Time Management
• Goals and Performance
• Shift Checklists
• Order Management
• Program Administration
• Vendor Management
• Recruiting and Hiring
• Customer Relations
• Employee Terminations
Outstanding Communication
Skills
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Retail Merchandise Quality
Standards
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• Product Merchandising
• Hospitality and Accommodation
• Multitasking and Organization
• Cash Management
• Leading Staff Meetings
• Staff Supervision
Verbal and Written
Communication
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• Bank and Safe Deposits
• Policies and Procedures
• Replenishment and Recovery
• Customer Response
• Mathematical Aptitude
• Delegating Work
• Positive and Friendly
• Business Leadership
• Shrink Minimization
New Dimensions High School
Kissimmee, FL • 05/2003
High School Diploma
EDUCATION
McDonald's - Swing Manager
Kissimmee, FL • 12/2009 - 06/2019
organization.
• Approved regular payroll submissions for employees. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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Interacted well with customers to build connections and nurture relationships.
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Implemented business strategies, increasing revenue and effectively targeting new markets.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Mitigated business risks by working closely with staff members and assessing performance.
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• Reported issues to higher management with great detail. Rotated merchandise and displays to feature new products and promotions.
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Trained new employees on proper protocols and customer service standards.
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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
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Managed inventory control, cash control, and store opening and closing procedures.
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Reduced operational risks while organizing data to forecast performance trends.
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Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
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Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
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Implemented innovative programs to increase employee loyalty and reduce turnover.
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Supervised creation of exciting merchandise displays to catch attention of store customers.
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Developed and implemented successful staff incentive programs to motivate employees.
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• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
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Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
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Maintained effective supply levels by monitoring and reordering food stock and dry goods.
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• Developed unique events and special promotions to drive sales. Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
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• Oversaw food preparation and monitored safety protocols.
• Implemented effective inventory control systems to reduce food McDonald's - Crew Member
Kissimmee, FL • 01/2006 - 12/2009
spoilage and waste.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
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• Motivated staff to perform at peak efficiency and quality. Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
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Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
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Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
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Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
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• Maximized quality assurance by completing frequent line checks. Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
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Verified prepared food met standards for quality and quantity before serving to customers.
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Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
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Addressed guest needs, questions, or concerns to create optimum experience onboard.
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• Completed milkshakes and ice cream desserts for customers.
• Collaborated with team members to complete orders. Spanish
Native or Bilingual
LANGUAGES
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