Desk Receptionist Front

STACIE BENNETT

*** ****** **** ****, ***** Fort Myers, Florida 33917 · 502-***-****

***********@*****.***

Healthcare employee with over 15 years’ experience on the clerical side of healthcare. Extensive knowledge of patient collections, insurance verification and precertification. Knowledgeable of EMR servers such as EPIC and Intergy/Greenway. Experienced with multi-line phone system and scheduling templates.

EXPERIENCE

SEPTEMBER 2015 TO ARIL 2023

AR SPECIALIST, PATIENT COLLECTIONS ELLIS AND BADENHAUSEN ORTHOPAEDICS, LOUISVILLE, KENTUCKY

• Physical Therapy Front Desk Receptionist (September 2015 – August 2018)

• Register new patients for the practice

• Verify insurance coverage for outpatient physical therapy

• Obtain authorizations for physical therapy

• Answer phones to schedule patients for physical therapy as well as schedule while the patients are in office

• Collect copayments and deductible payments for physical therapy

• General office duties as required

• AR Specialist / Patient Collections (August 2018 – April 2023)

• Collect Patient Payments

• Post payments on patient balances

• Reconcile online payments

• Issue refunds via credit card and online payment portal

• Run and post insurance payments via virtual credit card

• Send statements and collection letters

• Answer phones and take payments

• Arrange payment arrangements

• Submit accounts to collection agencies

• Post charges for ancillary services

• Work with attorneys on payment of medical records and ancillary services

• Reconcile payments and ensure balances are accurate for the billing office

• Work with work comp adjusters and nurse case managers on approvals for treatment

• Collect and manage past due balances for work comp

• Verify insurance coverages

• Schedule appointments

• Answer phones and schedule physical therapy

• Verify addresses on return mail

• Send text messages for past due balances and reminders

• Recover past due balances from insurances through the AR processes set in place 2

FEBRUARY 2005 – MAY 2010

PATIENT ACCESS SPECIALIST, NORTON HEALTHCARE, LOUISVILLE, KENTUCKY

• Triage patients in a pediatric physician office

• Front desk check in and check out

• Schedule for pediatric office visits

• Verify insurance for pediatric outpatient tests

• Obtain prior authorization for testing

• Register patients for outpatient testing, emergency department visits and inpatient stays EDUCATION

MAY 1997

HIGH SCHOOL DIPLOMA, BUTLER TRADITIONAL HIGH SCHOOL Participated in marching band for three years and choir for one year SEPTEMBER 2020

UNIVERSITY OF PHOENIX

Classes taken working towards a Bachelors in Healthcare Administration SKILLS

• Ability to remain calm in stressful situations

• Ability to decipher billing questions adequately for patients

• Ability to read and understand EOBs

• Proficient in Word and Excel

• Ability to type over 45 WPM

PROFESSIONAL REFERENCES

Lacie Curl - Director of Billing Ellis and Badenhausen Orthopaedics Louisville, Kentucky 502-***-**** Sara Fracasso – Former Director of Billing Ellis and Badenhausen Orthopaedics Louisville, Kentucky 304- 670-4901

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