Collections Analyst Accounts Receivable
Resume:
“Proactive Leader and Problem Solver”
Experience and expertise in law firm operations in the credit and collections profession along with client settlement accounting operations. Skilled verbal and written communication skills with abilities to build and maintain business relationships with a spirit of integrity and excellence.
PROFESSIONAL EXPERIENCE
Mike Morse Law Firm Southfield, MI September 2022 - Present
Settlement Accounting Specialist
Work closely with attorney and legal staff responsible for the accurate and timely review of new business case requests and associated documentation, auditing for accuracy and completeness in compliance with firm’s policies.
Daily ownership and maintenance of the accounting department inbox for all new cases for the firm.
Perform auditing procedures to ascertain all criteria needed are the correct information to escalate the cases through the proper channels of the approval process.
Sent daily emails to lien company along with client statements when liens were present on new cases.
Communicate and follow up effectively with attorneys and their legal staff regarding client case issues or new developments on a timely basis.
Complete the approval processes on cases before finalization of creation for the settlement statement for client disbursements without errors.
Perform IOLTA auditing work to direct funds owed to either the client or medical providers.
Participate in team planning meetings.
Butzel Long Law Firm Detroit, MI September 2018 – September 2022
Assistant Collections Manager
Provides excellent customer service regarding collection issues and payments.
Accountability for collections and reduced delinquency by approximately 30% in a years’ time.
Assist Collections Manager to meet monthly department goals and collection budget.
Approve new matters for new and existing clients submitted by attorneys, ensuring proper protocols and criteria are being met for approval of work.
Communicate and follow up effectively with billing attorneys regarding client account issues on a timely basis.
Perform weekly reporting to Collections Manager on collection activity and status of accounts.
Process client refunds, resolve client discrepancies and short payments.
Respond to client payment inquiries, generate reminder statements and provide invoice copies.
Reconcile client payment history and prepare summarized findings for clients and management, as needed.
Responsible for monitoring and maintaining assigned accounts – client calls, emails; making account adjustments and performing small balance write offs.
Maintain database of clients’ information, making necessary corrections.
Participate in team planning meetings.
Guardian Industries Auburn Hills, MI February 2016 – July 2018
Sr. Credit & Accounts Receivable Analyst
Manage the credit and collections activities for 3 Guardian plants located in Ohio.
Maintain customer aging reports and prepare statements for assigned customer accounts.
Make routine visits to Ohio plants to perform various tasks to resolve issues on customer invoices that have not been paid.
Work with Shared Services department to make sure all cash is posted properly and assist with daily postings and/or adjustments to customer accounts.
Assist plant controllers/sales team by helping to establish credit lines by analyzing Dun & Bradstreet reports and trade/bank references.
Verify business health of prospective customers applying for credit; prepare documents to substantiate findings, and recommend rejection or approval of applications.
Maintain database of customers' information, making necessary corrections.
ThyssenKrupp Industrial Svc. Brownstown, MI Dec 2012 – Nov 2015
Senior Collections Lead
Responsible for properly leading and motivating the credit and collections team.
Prepare and maintain aging reports and statement for assigned accounts utilizing Navision financial software system.
Responsible for ensuring that all monthly credit reports are accurate and distributed to Credit and Collections team and Executive Management by established deadlines.
Oral and written interactions with multiple internal and external customers on a daily basis for purpose of obtaining and/or resolving credit and collections issues.
Efficiently performs weekly account receivable calls and ensures that all follow-up action is being addressed in a timely manner.
Assists the Credit Manager with possible at-risk accounts to reduce delinquency and maintain a healthy DSO for the company.
Assists and manages various projects assigned by the Credit Manager.
Maintaining and ascertaining team is following corporate credit policy.
Make recommendations on changes in the credit policy to senior management.
Monitor deductions being taken by customers and resolve issues.
Assist Credit manager to assess whether a business can clear off their debts.
Harman International Farmington Hills, MI 2010 – September 2012
(Contact) Senior Accounts Receivable& Collections Analyst
Efficiently managed a complex and high volume automotive receivable portfolio with the goal of reducing the past due dollars and bad debt and ensuring customer requirements were being met.
Analyzed account transaction discrepancies found on customers' accounts and resolved payment and cash application issues, and directed and/or approved cash applications made by the WIPRO A/R team in India.
Followed appropriate guidelines to write off any dollars or adjust any dollars to sales on the aging report.
Utilized SAP to process annual retro price adjustments and performed month-end adjustments to account balances.
Utilized and uploaded spreadsheets to SharePoint Sites/Web Sites.
Lear Corporation Southfield, MI 2008 – 2010
(Contract) Senior Accounts Receivable & Collections Analyst
Collect and analyzed assigned international accounts (BMW & JCI) with weekly receivables totaling more than $8M.
Prepared weekly cash forecasts from accounts receivable ledger for all assigned accounts.
Applied daily bank lockbox cash applications to accounts and coded discrepancies for proper posting of customer accounts.
Post debit and credit memos to accounts.
SOFTWARE SKILLS
Microsoft Office Suite
ARC/ELITE
SurePoint
AS/400/JD Edwards
Sharepoint
SAP
Hantz/Case Pacer
GETPAID
EDUCATION
University of Phoenix
Bachelor of Science in Business Management, 2004
National Association of Credit Management (NACM)
Principles of Business Credit
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