Data Entry Authorization Specialist

Objective

To obtain a position in the customer service field where I can utilize my work experience and education to improve company's operation.

Profile

Administrative Support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Skills Summary

Customer Service and Relations

Filing and Data Archiving

Word Processing and Typing

Computer/software skills

Microsoft Office and Outlook

Telephone Reception

45+ wpm

Office Equipment Operation

Employment History

RESCARE, AUSTIN, TX DIRECT CARE STAFF 08/11 - PRESENT

Ensure protection of all individuals. Demonstrate skill in performing support services. Protect and promote the rights of individuals with mental retardation and developmental disabilities. Interact frequently and positively with clients and other staff, including role modeling, appropriate personal conduct, manners, appearance, and active listening.

HARTE HANKS, AUSTIN, TX REVENUE SERVICES 08/17 – 04/18

Verified customers for security purposes; assisted with ordering supplies; data entry; Made reasonable procedure exceptions to accommodate customer requests; provided accurate and appropriate information in response to customer inquries.

CENTRAL TEXAS APPRAISALS, AUSTIN TX INDEPENDENT CONTRACTOR 03/11 – 08/11

Assist the field operations team with document retrieval orders for Bank of America.

TEXAS MEDICAID, AUSTIN TX PRIOR AUTHORIZATION SPECIALIST 06/10 - 10/10

Assisted the home health team in the prior authorization department, input and sort orders from the faxes received from various providers, and fax the letter back with the authorization result.

TIME WARNER, AUSTIN, TX DIRECT SALES ASSISTANT 10/08 - 08/09

Assisted the direct sales team input orders; customer feedback and notification; customer satisfaction/dissatisfaction measurements; customer quote process (new and existing); customer order process; inbound/outbound sales; processed credit card transactions; strong communication skills, verbal and written

Education

UNIVERSITY OF PHOENIX – Austin, Texas

Bachelor of Science in Business Administration, 2012

EVEREST INSTITUTE – Austin, Texas

Medical Insurance Billing and Coding Diploma, 2010

Contact this candidate