Customer Service Inbound

ADEREMI MATTHEW AYOMIDE

+234********** ***************@*****.***

SUMMARY

Career-oriented individual seeking employment where I can utilize my experience and capabilities while acquiring new skills and contributing to the achievement of organizational goals. Demonstrated proficiencies in time management, leadership, and problem-solving. Substantial experience in customer service with recent emphasis in performance evaluation, quality assurance, and workforce management.

EDUCATIONAL QUALIFICATION

UNIVERSITY OF LAGOS, AKOKA, YABA, LAGOS STATE 2018 - Date

●Program: Bachelor of Science, Insurance

WORK EXPERIENCE

Chat Representative – Victoria Cruises March 2022 - April 2023

●Received and responded to multiple live chats.

●Gathered credentials and verify required information.

●Actively listened to the customer, taking their request for product or services.

●Developed/presented customer service solutions and/or suggest additional items.

● Ability to communicate clearly and professionally in a written format.

● Provided information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken.

●Ensured proper security procedures are followed on all customer interactions.

Chat Representative – Rytr May 2021 – Nov 2021

●Simultaneously provided customer service to Rytr.com customers via chat, handling multiple chats at once.

●Resolved customer’s inquiries regarding refunds, their account membership, and most importantly, providing excellent customer service.

●Able to problem-solve and have a personality that left customers who I spoke or chatted with feeling at ease by the end of the conversation.

●Serviced inbound customer inquiries of diverse nature using the Salesforce chat communication platform.

●Conducted follow-up communications with customers regarding multi-step processes and/or advanced requests.

●Communicated and serviced customer inquiries using other mediums such as outbound calls to the customer or via the secure message center

SKILLS

Microsoft Office 365, Types 40 Words per Minute, Social Media Marketing, Communication Skills, Attention to Detail, Time Management, Strategy Planning, Social Media Niche Strategies, Strategic Planning, Community Management.

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